Care Coordinator (Bilingual - No Field Work Required!)

New York Psychotherapy and Counseling Center (NYPCC); New York (NY); Hybrid; USD 47,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Company Paid Holidays

Annual Salary Increases

403B Retirement Plan

Continuing Education Opportunities

Professional Development via NYPCC-acd

Student Loan Pay Down incentive

Job summary

New York Psychotherapy and Counseling Center (NYPCC) seeks an energetic Care Coordinator to join our team at the Jackson Heights center. This full-time role supports Health Home Care clients with care planning and service coordination.

Hybrid schedule; onsite Monday, Tuesday and Thursday. You will manage an 85+ caseload and work with a multidisciplinary team to connect clients with housing, benefits, medical care, transportation, education and employment opportunities, while advocating and

Qualifications

• Bilingual (English/Spanish) required and used daily.
• Bachelor's degree required for Care Coordinator role.
• Experience with RMA and HARP services preferred.
• Strong knowledge of local community resources and networks.
• Excellent verbal and written communication with diverse clients.

Responsibilities

• Manage an 85+ caseload of Health Home Care clients.
• Assist in developing a Comprehensive Care Plan.
• Address service needs: Housing, Benefits, medical care, transportation, education, employment, crisis intervention and other services.
• Collaborate with Care Team including Supervisor, Clinicians, and Psychotherapists.
• Advocate, assess, plan, link referrals, and document in EHR.
• Engage clients monthly in person and by phone.

Skills

Bilingual (English/Spanish)

Verbal & written communication

Experience with RMA

Experience with HARP

Knowledge of community resources

Education

Bachelor's Degree

Job description

Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month!

Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and Caring for the Community through both in-person and telehealth services.

NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.

Why Work at NYPCC:

• We Pay Down Student Loans
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan
• Continuing Education Opportunities Available
• Professional Development through NYPCC Academy
• Amazing Workplace Culture

Are You a Good Fit?

We are currently seeking an energetic, bright, and self-motivated Care Coordinator to join our team. This is a full-time position that will be based out of our state-of-the-art Child and Family Health Center located at 91-09 Roosevelt Ave, Jackson Heights, NY 11372.

Gateway to Wellness

Gateway to Wellness is a Health Home Care Management initiative being implemented by New York Psychotherapy & Counseling Center (NYPCC) to supplement and enhance the current behavioral health services we offer and provide throughout the NYC area.

Job Description

• Manage a 85+ caseload of Health Home Care clients
• Assist in developing a Comprehensive Care Plan
• Address various service needs (e.g. Housing, Benefits, medical care, transportation, education, employment, Crisis Intervention and other supportive services to enhance client's quality of life)
• Work as a member of Care Team including; Supervisor, Clinicians, verbal Psychotherapists, and Psychiatrists
• Successfully execute advocacy, assessment, service planning, creating linkages/referrals and ongoing documentation and monitoring of Electronic Health Records
• Contact individuals diagnosed with mental illness, substance abuse disorders and chronic medical conditions that significantly impact functioning on a monthly basis in person and by phone

Qualifications

• MUST be bilingual (English/Spanish)
• Bachelor's Degree required
• Experience with RMA required
• Experience with HARP clients preferred
• Possess knowledge of various resources and services within a community to assist with overall service delivery and linking members to the services they need or want based on a client-centered service plan
• Possess excellent verbal and written communication skills to be able to provide linguistically appropriate services to their assigned caseload
• Communicate with other professionals, a network of providers and managed care organizations regarding client statuses, level of functioning and needs for additional services
• Hybrid schedule Monday-Friday must be onsite Monday, Tuesday and Thursday.

NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. We offer a very competitive salary with full benefits including; Medical, Dental, Vision, Paid Time Off, Salary Increases, Bonuses, 403b Retirement Plan and more. Perkins and other loan forgiveness may also be available, in addition to our Student Loan Pay Down incentive.

NYPCC is an Equal Opportunity Employer

Salary: $47,000 - $60,000 per year

Compensation Commensurate With Experience And Qualifications.

All your information will be kept confidential according to EEO guidelines.