Care Coordinator - BH CP

Bay State Community Services, Inc.; Quincy (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a compassionate Care Coordinator to assist individuals in navigating mental health services. This role involves case management, ensuring clients receive appropriate referrals, and collaborating with multidisciplinary teams. You will facilitate access to medical providers, educate families on community resources, and support patients in their treatment planning. Join a supportive environment that values diversity and offers extensive training and benefits, including generous paid time off and opportunities for professional growth.

Benefits

Health and Dental Insurance

Vision Benefits

Life and Disability Insurance

Flexible Spending Account

Employee Assistance Program

Tuition Assistance

Mileage Reimbursement

403(b) Retirement Plan

Student Loan Forgiveness Opportunities

Extensive Training Program

Qualifications

• 1+ years of experience in mental health/substance use disorders.
• Strong organizational skills and ability to maintain accurate records.

Responsibilities

• Facilitate patient access to medical and specialty providers.
• Assist with care coordination and ensure necessary referrals.

Skills

Mental Health Coordination

Case Management

Advocacy

Bilingual Communication

Computer Skills

Education

Bachelor’s Degree in Social Services

Associates Degree

Tools

EMR Systems

Job description

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Description

We are seeking a compassionate and organized Care Coordinator to assist individuals in navigating mental health and behavioral health services. This role involves care coordination, case management, and ensuring clients receive appropriate referrals and follow-up support. The ideal candidate will be skilled in working with diverse populations, advocating for client needs, and collaborating with multidisciplinary teams.

What You Will Be Doing to Support Individuals in Need

1. Facilitate patient access to appropriate medical and specialty providers.
2. Educate patient and family/caregiver(s) about relevant community resources.
3. Facilitate and attend meetings between patient, family/caregiver(s), care team, payers, and community resources as needed.
4. Ensure that patient receives the necessary assistance and accommodations to prepare for, fully participate in and to the extent preferred, direct the treatment planning process. Help them understand BH terms and concepts, including functional status, family and social supports, self-directed care options, and available behavioral health services.
5. Cultivate and support primary care and specialty provider co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals.
6. Assist with the identification of “high-risk” enrollees (the chronically ill and those with special health care needs), and flag in the Electronic Medical Record (EMR).
7. Driving is required.

Important Health and Wellness Benefits

• Blue Cross and Blue Shield Health and Dental Insurance
• Eye-Med Vision Benefits
• Employer Paid Life and Long-Term Disability Insurance
• Medical Flexible Spending Account and Dependent Care Account
• Employee Assistance Program

Generous Paid Time Off

• 35 Days Paid Time Off (including 15 Vacation Days, 12 Holidays including Juneteenth, and 8 Sick Days)

Additional Benefits

• Retirement Plan 403(b) (employer match after the first year of employment)
• Opportunities for Student Loan Forgiveness
• Tuition Assistance
• Mileage reimbursement
• Extensive Training Program
• Monthly Agency Wide Trainings (includes CEUs for licensing)
• Supervision for Licensure and Specializations
• Immediate Access to Online Self-Paced CEU Trainings
• Opportunities for Certification in Evidence Based Practices

Requirements

Qualifications

• 1 year of experience working with mental health/substance use disorders with a Bachelor’s degree in a social services field; or
• 2 years of experience working with mental health/substance use disorders with an Associates Degree or no degree
• Strong Computer Skills
• Experience with EMR systems and reports is desirable
• Highly organized with the ability to keep accurate notes and records
• Local knowledge about and connections to community health care and social welfare resources is desirable
• Bilingual Speakers (Haitian Creole, Spanish, Portuguese, Cape Verdean Creole, etc.) encouraged to apply

Equal Opportunity Statement

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by law.

Contact Information

[e-mail]
857-374-5669