Care Coordinator, Behavioral Health

THE LAKES COMMUNITY HEALTH CENTER INC; Clairemont (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and dental insurance

Employer paid group term life and disa

Employer contribution toward Health Sh

Flexible Spending Accounts

PTO, Holidays, and Leave Bank

403(b) with 4% employer match

Vision Insurance

Supplemental Life, AD&D and Disability

Tuition reimbursement

Health and Wellness reimbursement

Employee Assistance Program

Job summary

NorthLakes Community Clinic in Wisconsin is hiring a Care Coordinator to support behavioral health services. You will complete intakes, schedule appointments, and collaborate with clinical staff to connect people to whole-person care.

The role emphasizes HIPAA compliance, accurate documentation in the EHR, and assisting the BH Services Manager with program access and referrals. A bachelor’s degree in social sciences and at least two years of behavioral health experience are required; a MSW is

Qualifications

• Bachelor degree in social science field (Social Work, Psychology, Sociology, etc.) required with at least 2 years of experience working in behavioral health or social services.

Responsibilities

• Completes screenings and performs review of intake materials requiring the use of independent judgment to complete recovery program intakes.
• Schedule appointments for potential behavioral health clients and ensure timely communication with clinical staff regarding appointments.
• Assist BH Services Manager with coordinating program access and admission priorities.
• Participate in briefings, and other program meetings.
• Work collaboratively with team members to connect people to whole-person care, including clinical needs and social determinants of health.
• Completes routine screening, brief intervention and referral to treatment to promote service integration.
• Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions.
• Increase utilization of preventative care.
• Connect people to resources and supports to engage in identified goals and treatment plans.
• Mutually establish acceptable boundaries with participants and care team members.
• Assist BH Services Manager by serving as an informational resource for participants, care team, family/caregiver(s), and community resources.
• Facilitate access to appropriate medical and specialty providers.
• Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals.
• Educate participants and family/caregiver(s) about relevant recovery resources.
• Facilitate and attend meetings between participant, family/caregiver(s), care team, and community resources, as needed.
• Assist with population health management initiatives.
• Participate in Care Coordinator training courses/webinars and meetings.
• Assist Integration team with quality improvement efforts by utilizing dashboards, tracking tools and providing quality reporting data as needed.
• Supports accurate and timely documentation and audit efforts, using Electronic Health record system for documentation.
• Understand and demonstrate knowledge of HIPAA and maintain strict confidentiality regarding protected health information.
• Understands and upholds the organization’s stated Mission, Vision, Values and Goals.
• Prioritize concurrent tasks and team requests to meet tight deadlines; flag obstacles and propose solutions in a timely manner.

Skills

Independent judgment

Clinical coordination

HIPAA compliance

Documentation

Communication

Education

Bachelor degree in social science field

Master's in Social Work preferred

Job description

Caring for our community starts with you. Join a team that believes everyone deserves care. Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

Salary begins at $24.75 + per hour depending on experience.

Essential Job Functions

• Completes screenings and performs review of intake materials requiring the use of independent judgment to complete recovery program intakes.
• Schedule appointments for potential behavioral health clients and ensure timely communication with clinical staff regarding appointments.
• Assist BH Services Manager with coordinating program access and admission priorities.
• Participate in briefings, and other program meetings.
• Work collaboratively with team members to connect people to whole-person care, including clinical needs and social determinants of health.
• Completes routine screening, brief intervention and referral to treatment to promote service integration.
• Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions.
• Increase utilization of preventative care.
• Connect people to resources and supports to engage in identified goals and treatment plans.
• Mutually establish acceptable boundaries with participants and care team members.
• Assist BH Services Manager by serving as an informational resource for participants, care team, family/caregiver(s), and community resources.
• Facilitate access to appropriate medical and specialty providers.
• Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals.
• Educate participants and family/caregiver(s) about relevant recovery resources.
• Facilitate and attend meetings between participant, family/caregiver(s), care team, and community resources, as needed.
• Assist with population health management initiatives.
• Participate in Care Coordinator training courses/webinars and meetings.
• Assist Integration team with quality improvement efforts by utilizing dashboards, tracking tools and providing quality reporting data as needed.
• Supports accurate and timely documentation and audit efforts, using Electronic Health record system for documentation.
• Understand and demonstrate knowledge of HIPAA and maintain strict confidentiality regarding protected health information.
• Understands and upholds the organization’s stated Mission, Vision, Values and Goals.
• Prioritize concurrent tasks and team requests to meet tight deadlines; flag obstacles and propose solutions in a timely manner.

Qualifications and Education Requirements

Bachelor degree in social science field (Social Work, Psychology, Sociology, etc.) required with at least 2 years of experience working in behavioral health or social services. (Masters in Social Work preferred). Equivalent combination of education and experience may be considered.

Physical Demands

• Potential exposure to airborne disease (40%)
• Potential risk of blood borne exposure (20%)
• Some travel required up to 20% regularly, or as needed.

Benefit Statement

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with a 4% employer match
• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

Organizational Competencies

• Mission Driven - Advances the organizational mission, vision and values in executing job duties.
• Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.
• Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
• Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.
• Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
• Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivated and improved; and operates in a manner consistent with these principles.

NorthLakes Community Clinic is a Federally Qualified Health Center with 19 clinic locations serving rural communities throughout northern Wisconsin. We were created to make quality healthcare more accessible and affordable. We welcome patients with BadgerCare/Medicaid, Medicare, private insurance, and no insurance, and offer a Sliding Fee Scale for those who qualify. Our work extends beyond our clinics through partnerships with schools, nursing homes, and community organizations. Since 2008, NorthLakes has continued to grow in response to the needs of the communities we serve. As a Community Health Center, we serve patients regardless of insurance status or ability to pay, offer sliding fees to qualifying patients, accept Medicaid, Medicare, and most insurance plans, and provide care without discrimination. NorthLakes is governed by a patient-majority board of directors representing the communities we serve. Our vision is healthy, prosperous, engaged communities where everyone thrives.