Care Coordinator - Armonk

Spear Physical Therapy; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Care Coordinator to join their dynamic team. This role is crucial in supporting patient care and ensuring a welcoming atmosphere for all patients. The Care Coordinator will manage appointment flows, respond promptly to inquiries, and deliver exceptional customer service. The company values collaboration and empathy, fostering a community environment for both patients and staff. With a commitment to clinical excellence and career growth, this position offers a unique opportunity to make a meaningful impact in the healthcare field while enjoying various employee benefits and perks.

Benefits

One Medical paid membership

Mental Health benefits

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Generous paid time off

Commuter FSA Plans

Employee Perks for entertainment and fitness

Company Events

Qualifications

• Previous customer service experience is essential.
• Strong communication skills and ability to multi-task.

Responsibilities

• Support patient care by ensuring a welcoming environment.
• Respond to all phone calls and emails within 2 hours.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

Education

BA/BS degree

Job description

5 days ago Be among the first 25 applicants

Spear Physical Therapy provided pay range

This range is provided by Spear Physical Therapy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Armonk clinic in Westchester that is located inside the Equinox.

Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours.

Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Qualifications

• Previous customer service experience
• Someone who is hospitable, welcoming, and team-oriented
• Strong communication skills and ability to multi-task
• A strong attention to detail and willingness to grow
• BA/BS degree preferred, not required

What We Offer

• We know that exceptional patient service can only be achieved when our team is well cared for
• We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
• One Medical paid membership. Learn more at onemedical.com/business
• Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
• Medical, Dental, Vision Benefits, Commuter FSA Plan
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
• Commuter FSA Plans – pretax savings plans for travel to & from work
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
• Company Events - Annual Summer Picnic and Holiday Awards Celebration

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations
• Ability to use computer keyboard 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen
• The ability to sit, stand, walk for extended periods of time
• Occasionally lift 10 pounds floor to waist

We value empathy in our team members and a dedication to clinical excellence -- whatever your work style -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.

Further success factors may include:

Passion for the field of hospitality and customer service.

Self-motivation and willingness to go above and beyond.

Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.

A proactive, collaborative, team-oriented attitude because we don’t work in silos.

You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.

A resonance with our SPEAR-IT values:

Service

Passion

Empathy

Accountability

Respect

Impact

Teamwork

ABOUT US:

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries
• Software Development