Care Coordinator

Home Care Association of America; Waco (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home care service provider in Waco, Texas, is seeking a Care Coordinator to ensure exceptional client experiences. The role involves proactive scheduling of caregivers, maintaining continuity of care, and communicating effectively with clients and families. Ideal candidates should possess strong organizational skills and prior experience in a healthcare setting. Full-time position with competitive benefits.

Benefits

401(k) matching

Bonus based on performance

Paid time off

Training & development

Medical, dental, and vision benefits

Qualifications

• Two years of business, scheduling, or healthcare-related experience preferred.
• Previous experience in home care or medical office scheduling strongly preferred.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Coordinate and maintain caregiver schedules to ensure proper staffing.
• Serve as primary scheduler, matching caregivers to clients.
• Create and maintain individualized client care plans.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Care Coordinator/ Scheduler/ On Call

Are you looking for a meaningful and challenging role that allows you to grow professionally while improving the quality of life for others? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families? Right at Home has the opportunity for you!

The Care Coordinator is responsible for ensuring exceptional client and family experiences through proactive care management, effective scheduling, and responsive communication. This role plays a key part in maintaining continuity of care and supporting caregivers and clients across our service area.

Compensation & Benefits

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off (PTO)
• 401(k) retirement plan
• Ongoing paid training and professional development through our online learning system
• Recognition programs, celebrations, and a supportive team environment

Responsibilities

• Coordinate and maintain caregiver schedules to ensure all client shifts are staffed appropriately and on time.
• Serve as primary scheduler, ensuring caregivers are matched to clients based on skills, preferences, and care needs.
• Step in to assist with coverage when call-outs occur — including, when necessary, filling shifts personally to ensure continuous client care.
• Develop and maintain individualized client care plans that support safety, quality, and satisfaction.
• Communicate regularly with clients, families, caregivers, and referral sources to ensure high-quality, consistent service.
• Mentor and support caregivers through coaching, training, and ongoing engagement to promote retention and professional growth.
• Maintain a calm, professional demeanor and manage multiple priorities in a fast-paced office environment.
• Participate in a rotating on-call schedule to manage after-hours and weekend scheduling needs, including responding to urgent staffing or client care issues.
• Collaborate with the care team to ensure continuity of care, timely updates, and proactive communication.

Requirements

• High school diploma or equivalent; two years of business, scheduling, or healthcare-related experience preferred.
• Previous experience in home care, healthcare administration, or medical office scheduling strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, exercise sound judgment, and remain calm under pressure.
• Must have a valid driver’s license, reliable transportation, and current automobile insurance.
• Availability to participate in rotating on-call scheduling coverage (evenings and weekends).

Employment Type

Full-time