Care Coordinator

Brown & Brown, Inc.; United States; Remote; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, Vision

Financial Benefits: 401k, Tuition Reimbursement

Mental Health & Wellness Services

Paid Time Off and Holidays

Job summary

A leading insurance brokerage is hiring a Care Coordinator to ensure effective member enrollment in programs, provide client support, and maintain a thorough patient database. Candidates should possess a Certified Pharmacy Technician license or relevant experience in pharmacy, along with excellent communication skills. Join a team dedicated to doing what's best for customers in a dynamic and supportive environment.

Qualifications

• 2-5 years of experience in a retail pharmacy or pharmacy benefit management environment.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Coordinate with the Care Team to ensure necessary resources are available.
• Handle client support through calls and maintain the patient database.
• Review claims and assist with patient enrollment in programs.

Skills

Excellent communication skills

Proficient with MS Office Suite

Professional telephone demeanor

Education

Certified Pharmacy Technician (CPhT.) License

Job description

Care Coordinator page is loaded## Care Coordinatorlocations: Remote - USAtime type: Full timeposted on: Posted 12 Days Agojob requisition id: R25\_0000002462Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.The Care Coordinator will coordinate the with the Care Team Lead and Care Team Member Services Manager to ensure the team has the resources required to satisfy member enrollment and maintenance in the IPC Copay Assistance Program. The Care Coordinator will respond accordingly to incoming and make external calls to client members to ensure appropriate processing of copay assistance.**Essential Duties and Functions:*** Provide client support where needed* Coordinate member implementation calls with Care Team Lead* Provide adhoc claims review as required* Identify utilizing patients, review history, determine next coverage date* Assist patient with enrollment in the manufacturer’s program* Maintain patient database for follow-up, tracking and reporting* Receive notification of new patient’s prior authorization/or review daily rejected and paid claims* This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities* Other duties may be assigned**Competencies:*** Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward* Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Creates an environment where teammates feel connected and energized.* Written and Oral communication—Communicate a concise message that resonates every time. The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.* Problem solving—Create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.* Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.* Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected vents.**Qualifications:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.**Required*** Certified Pharmacy Technician (CPhT.) License or 2-5 years of experience in a retail pharmacy or pharmacy benefit management environment* Excellent communication skills* Proficient with MS Office Suite* Professional telephone demeanor* Ability to maintain a high level of confidentiality**Pay Range**18.00 - 20.00 Hourly*The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.***Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.***The Power To Be Yourself** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.