Care Coordinator

Frank Residences; South San Francisco (CA); Vor Ort; USD 41.000 - 48.000; Vollzeit

Zusammenfassung

Frank Residences in San Francisco's Excelsior neighborhood seeks a Care Coordinator to lead day-to-day care coordination for Memory Care residents. You will report to the Director of Memory Care and support the Health & Wellness team by modeling dementia care best practices and training staff.

You will also assist with appointment coordination, documentation compliance, and onboarding for non-employee staff, while promoting resident dignity, safety, and family-centered care.

Qualifikationen

• High school diploma or equivalent required.
• One year+ experience in residential care or dementia programs preferred.
• Strong interpersonal, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team.
• Proficient in Microsoft Office and electronic health record systems.
• English reading/writing proficiency.
• Reliable attendance and punctuality.

Aufgaben

• Lead day-to-day care coordination for Memory Care residents.
• Support Health & Wellness team with dementia care best practices.
• Coordinate and document appointments and provider follow-up.
• Ensure compliant documentation and HIPAA adherence.
• Assist with staffing coordination and schedule adjustments.
• Provide onboarding and training for memory care staff.
• Escort residents to appointments and activities.
• Observe changes in condition and report to leadership.

Kenntnisse

Interpersonal skills

Communication

Team collaboration

Problem solving

Microsoft Office

Electronic health records

English proficiency

Ausbildung

High school diploma or equivalent

Tools

EMR systems

Jobbeschreibung

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

WHY WORK WITH US

• Competitive compensation and comprehensive benefits
• Meaningful work that positively impacts the lives of older adults every day
• Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)
• Supportive, team-oriented environment
• Opportunities for professional growth and development
• Collaborative leadership focused on enhancing the employee experience

POSITION SUMMARY

As a Care Coordinator, you will lead day-to-day care coordination to ensure consistent, person-centered care for Memory Care residents at Frank Residences. Reporting to the Director of Memory Care, you will support the Health & Wellness team by modeling dementia care best practices, reinforcing staff training, and partnering with residents, families, and staff to address care needs and support quality outcomes. This role also supports clinical and administrative operations, including appointment coordination, provider follow-up, and compliant documentation practices.

KEY RESPONSIBILITIES

• Lead by example with a hands-on approach that promotes teamwork, resident dignity, and memory care best practices.
• Reinforce adherence to care-related policies, procedures, and resident rights requirements.
• Maintain confidentiality of resident, employee, and community information in accordance with HIPAA and organizational policies.
• Assist with incident reporting and follow-up documentation in compliance with community policies and regulatory requirements.
• Coordinate and monitor daily Resident Service Partner (RSP) workflow to support timely completion of assignments and consistent resident care.
• Communicate barriers, concerns, or performance issues to Health & Wellness leadership.
• Follow communication and documentation standards to ensure continuity of care and timely follow-up.
• Assist with staffing coordination and schedule adjustments to support safe resident coverage.
• Coordinate onboarding and orientation for non-employee home care agency staff and ensure required documentation is complete and compliant.
• Provide onboarding, in-service training, and coaching for memory care staff and private caregivers.
• Support residents with activities of daily living (ADLs), cueing, redirection, monitoring, and engagement to promote comfort, dignity, and safety.
• Collaborate with Life Enrichment staff to support memory care programming and meaningful resident engagement.
• Observe residents for changes in condition, mood, or functional ability and promptly report concerns to leadership.
• Participate in resident care plan meetings and contribute observations, behavioral trends, and service recommendations.
• Communicate respectfully with residents, families, and staff regarding care needs and concerns; elevate high-risk situations appropriately.
• Provide administrative and operational support to the Unit Coordinator and Director of Memory Care as needed.
• Utilize dementia-informed approaches to redirect behaviors and support person-centered care strategies.
• Document resident services provided, including ADLs, activity participation, behavior interventions, and changes in condition.
• Follow safety guidelines, including proper body mechanics, safe transfers, and universal precautions.
• Escort residents to appointments, programs, and outings while ensuring safety and supervision standards are maintained.
• Respond appropriately to resident emergencies in accordance with training and community protocols.
• Support care coordination and service delivery for Assisted Living residents as needed.
• Perform other duties as assigned.

JOB DETAILS

• Pay Rate: $ 30.00 to 35.00 per hour
• Hours: Full-Time, 40 hours per week
• Shift Schedule: AM

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required.
• One (1)+ year of experience providing residential care and/or leading programs for older adults or individuals with dementia preferred.
• Strong interpersonal, customer service, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills.
• Ability to work collaboratively as part of a team environment.
• Demonstrated ability to handle sensitive and confidential situations professionally.
• Strong computer skills, including Microsoft Office applications and electronic health record systems.
• Ability to communicate effectively with residents, families, and staff at all organizational levels.
• Ability to read, write, and comprehend verbal and written instructions in English.
• Reliable attendance and punctuality required.

PHYSICAL REQUIREMENTS

• Ability to lift a minimum of fifty (50) pounds.
• Ability to exert muscle force to lift, push, pull, or carry.
• Ability to use abdominal and lower back muscles over time without fatigue.
• Ability to stand and/or sit for extended periods.
• Ability to bend, stoop, stretch, twist, sit, and reach.
• Fine motor skills with good visual and auditory acuity.

OUR INVESTMENT IN YOU

Comprehensive benefits, including Medical, Dental, and Vision coverage; a 403(b) Retirement Plan; Paid Time Off (PTO); Tuition Reimbursement; Commuter Benefits; and Weekday Shuttle Service to and from Glen Park BART Station.

The San Francisco Campus for Jewish Living is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other characteristic protected by applicable law.