Care Coordinator

Right at Home St Louis Central; Saint Peters (MO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance including vision andd

Wellness program

Paid time off

Competitive pay

Supportive leadership

Great culture

Job summary

Right at Home St Louis Central is hiring a Care Coordinator to develop and manage client care plans, coordinate caregivers, and ensure extraordinary in-home care.

The role emphasizes verbal communication, listening, customer focus and mentorship, with duties including client consultations, care plan updates, and ensuring safe, meaningful care.

This on-site position in Saint Peters, Missouri offers a starting salary of $60,000 per year plus health insurance, PTO and a supportive team culture.

Qualifications

• High school graduate or equivalent with two years healthcare experience.
• Valid driver’s license.
• Read, write, speak and understand English as needed for the job.
• Excellent interpersonal relations abilities. Excellent telephone skills.
• Be available as required for on-call duty outside of normal office hours.

Responsibilities

• Conduct client and family consultations to identify needs and preferences related to their care plan.
• Effectively communicates care plan with clients, families and caregivers.
• Maintains complete, accurate and timely client records in Wellsky; ensures compliance with laws and agency policies.

Skills

Verbal communication

Customer focus

Listening

Decision making

Organization

Passion

Likeability

Conflict management

Resourcefulness

Reliable transportation

Education

High school diploma or equivalent with two years healthcare experience

Tools

WellSky

Job description

Now Hiring Care Coordinator

Right at Home

What We Offer Our Care Coordinator:

• Competitive pay starting at $60,000 per year
• Health insurance including vision and dental.
• Wellness Program that includes free urgent care visits, telehealth visits, generic prescriptions, and more.
• Paid Time Off
• Supportive leadership and open communication
• A great working culture

The Care Coordinator We’re Looking For:

• Caring and reliable individuals with a passion for helping others
• Assist in introducing clients and new caregivers.
• Update care plans based off client needs within our scope of care
• Assist with skills training
• Communicate effectively
• Must have reliable transportation
• Great communication skills, written and verbal
• Dependable and ready to make a difference

JOB SUMMARY

The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION

• Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
• Effectively communicates care plan with clients, families and caregivers.
• Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.

CUSTOMER FOCUS

• Manages Client Satisfaction program.
• Identifies and reports opportunities to improve the client experience.
• Supports on-call supervisor as needed, but on a limited basis.
• Conducts client quality calls and provides follow-up as needed to family members, caregivers and others.

LISTENING

• Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
• Acknowledges, manages and investigates client and/or family complaints.

DECISION MAKING/JUDGMENT

• Maintains calm and offers sound guidance during emergencies.
• Completes home safety checks.
• Helps families understand how changes in condition affect the care needs of their loved one.
• Ensures a good client and caregiver match.
• Conducts caregiver Supervisory Visits.
• Participates, through direct communication with caregivers, in caregiver performance reviews, terminations, probations and job counseling in compliance with agency policies.

ORGANIZATION

• Maintains complete, accurate and timely client records in Wellsky.
• Maintains compliance with applicable laws and regulations and agency policies and procedures.
• Implements corrective action in response to reports or complaints from regulatory agencies.

PASSION

• Educates clients, families, referral sources and care partners on the importance and power of person-centered care.
• Represents agency in the community and conducts in-services.
• Exhibits enthusiasm, charisma, excitement and a positive “can do” attitude toward creating an extraordinary client experience.

LIKEABILITY

• Conducts client introductory and supplemental visits on an as-needed basis.
• Mentors caregivers and positively communicates opportunities to improve the client experience.
• Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.

CONFLICT MANAGEMENT

• Understands natural sources of conflict related to care within families, and then acts to prevent or soften the conflict.
• When a conflict emerges, effectively works through the conflict to its optimum outcome.
• Does not suppress, ignore or deny conflict, but seeks to serve as a mediator.

RESOURCEFULNESS

• Seeks out and seizes opportunities, goes beyond the “call of duty,” and passionately finds ways to surpass barriers to improve the client experience.
• Takes proactive action to re-stimulate and improve projects related to the client experience.
• Other general office and clerical functions.
• Other duties assigned by Owner.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High school graduate or equivalent with two years of healthcare experience.
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Have a valid driver’s license.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.

WORKING ENVIRONMENT

• Works primarily out of the St. Peters office.