Care Coordinator

City of Norwalk; Norwalk (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Norwalk is seeking a dedicated client management professional to work with adolescents. This role involves assessing needs, coordinating referrals, and documenting service effectiveness. Candidates should possess a Master's Degree in a relevant field, ideally with experience in behavioral health. Bilingual candidates are encouraged to apply.

Qualifications

• Master's Degree in Social Work, Marriage & Family Therapy or related field required.
• One year’s experience in a clinical behavioral healthcare setting is preferred.
• Bilingual skills preferred (Creole and/or Spanish).

Responsibilities

• Conducts assessments of behavioral health and social service needs for adolescents.
• Develops plans for clients detailing referral programs and services.
• Documents and monitors client participation in recommended services.

Skills

Ability to complete comprehensive assessments

Ability to relate to teenagers and parents

Ability to interact with Agency staff

Maintaining confidential records

Education

Master's Degree in Social Work or related field

Job description

Position Definition:Provides client management services, from assessment of needs to coordination for referrals of all identified needs which may include: behavioral health services, youth development programming, mentorship, recreational programing, and others as identified.

Example of Duties:Interviews young people referred by various agencies to assess behavioral health needs and social service needs. Determines the appropriate type of remedial service and prepares a plan for the client detailing the programs and services to be used. Reviews recommendations with supervisor prior to implementation. Refers the client to appropriate programs and services. Follows-up with the client to insure appropriateness of identified needs and to substantiate connections to referred programs and services. Monitors client’s on-going participation in the recommended programs and services to completion. Evaluates the effectiveness of the recommended programs and services. Documents case information to ensure services can be identified, tracked, and evaluated for appropriateness, efficacy, and issue trending.

Additional Duties: Prepares and maintains confidential case records and related files. Maintains working relationships with the Department’s Restorative Justice Staff, as well as community providers and various other agencies such as The Department of Children & Families, Norwalk Parks & Recreation Dept., and Norwalk Dept. of Health. Attends departmental meetings as assigned. Operates general office and computer equipment. Performs other related duties as assigned.

Supervised By:This position reports to and receives direction from the Director of Youth Services.

Note:The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task and responsibility. Ability to complete comprehensive behavioral health and overall needs assessments with an adolescent population inclusive of their families. Ability to relate well to teenagers, parents, and other professionals. Ability to interact with other Agency staff, both internally and externally. Ability to ensure youth and families are connected with the identified services deemed appropriate upon completion of assessment and in coordination with Departmental review. Ability to support some direct service programming as may be identified and/or developed internally. Ability to maintain and develop viable working relationships with other youth serving agencies. Ability to maintain confidential records.
A Master's Degree in Social Work, Marriage & Family Therapy or related field. One year’s experience in a clinical behavioral healthcare setting with adolescents is preferred. Bilingual skills are strongly preferred (Creole and/or Spanish).License or Certification:Not Applicable.

This position is a Grade 13.