Care Coordinator

Jewish Board; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Jewish Board is hiring Care Coordinators to connect adults and children with chronic health conditions to essential services. You will work in the field, assess needs, develop care plans, arrange and monitor services, and educate members to improve health outcomes.

Applicants should hold a relevant degree or licensure, demonstrate cultural competency, and be prepared for a team-based, client-centered environment in New York City communities.

Qualifications

• Relevant degree or licensure as required for care coordination roles.
• Experience in medical or behavioral health settings preferred.
• Fluency in a second language such as Spanish, Russian, or Creole.

Responsibilities

• Assess risk and needs, develop person-centered care plans with members and families.
• Coordinate care services and track referrals using HIT tools.
• Educate members and coordinate access to medical and community services.
• Arrange appointments and ensure ICP is implemented and followed.
• Respond to member crises during business hours and as needed.
• Complete all required documentation and share knowledge with team.

Skills

Fluency in Spanish / Russian / Creole

Verbal and written communication

Teamwork / collaboration

Time management

Cultural competence

Professional judgment

Education

Bachelor’s degree in social work or related field

NYS teacher certification or RN licensure with related experience

Associate degree or high school diploma + five years of relevant experience

Tools

Electronic Health Record (EHR)

Outlook and Microsoft Office

Job description

For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.

LOCATION
2020 Coney Island Ave
Brooklyn, NY 11223

Purpose

The Jewish Board’s Community Care Management programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. Care Management is a service that helps adults with chronic illnesses get and use the medical, social and community services they need to stay healthy. Care Coordinators help members figure out and take the actions needed to get and stay healthy-making it to appointments, sticking to a medication schedule, and access benefits.

Position Overview

Care Coordinators link adults and children with chronic behavioral health and medical conditions to the services they need to stay as healthy as possible and inspire the people they serve (members) to use those services to optimize their health outcomes. Working in a team setting and primarily in the field, Care Coordinators assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate members and coordinate other aspects of members’ health and community services. As this is an evolving program, additional responsibilities will be added.

RESPONSIBILITIES include but are not limited to

• Integration of medical, specialized, and behavioral health services in addition to social support and/or educational support services
• Periodic assessment of a member’s medical and behavioral health needs as well as compliance with recommended treatments
• Collaborative development of an Individualized Care Plan (ICP) with the member, the member’s family and/or caregivers in addition to other service providers
• Providing required care management services
• Tracking all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided.
• Assuring that member has access to, engages in and retains needed services as defined in the member’s ICP. Such services may include: Acute Medical Care; Primary Medical Care; Preventative medical care services (including metabolic screening); Home Health Care; Chemical Dependency Services; Behavioral Health Services; Community social support services; Housing; State and federal entitlements; Educational services; Involvement with child welfare, juvenile justice or criminal justice institutions.
• Providing outreach services to members for increased access to the above services
• Responding to members’ information and referral questions.
• Reassessing the need for ongoing care coordination services
• Completing all required documentation
• Sharing knowledge and experience with other team members to support the team’s overall service provision efforts
• Carrying an agency-provided cell phone
• Responding to member crises during (and occasionally outside of) regular business hours

CORE COMPETENCIES for the position include

• Positive attitude and a growth mindset
• Ability to engage with clients and peers and provide culturally competent services
• Strong verbal and written communication skills
• Ability to work independently, as well as within a team
• Ability to partner with clients to conduct assessments and create care plans
• Strong time management and organizational skills
• Integrity and transparency
• Ability to exercise strong professional judgment

Educational/Training Required

• A bachelor’s degree with a major or concentration (minimum of 24 credits) in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing. OR A NYS teacher’s certification for which a bachelor’s degree is required; OR NYS licensure and registration as a Registered Nurse and a bachelor’s degree PLUS Two years of experience in providing direct services, or a substantial number of case management services, to mentally disabled or chronically ill or homeless individuals, or children which complex social or healthcare needs.

OR

• A Bachelor’s Degree, Associates Degree or High School Diploma/GED in another discipline PLUS five years’ experience working with an applicable population.
• Specific experience with the target population may be required to work with Children, Health Home Plus or Adult Home Plus members.

Experience Required/Language Preference

• Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
• Fluency in a second language such as Spanish, Russian, or Creole

Computer Skills Required

• Use of an Electronic Health Record (EHR)
• Use of Outlook and related Microsoft Office Applications

Visual and Manual Dexierity

• The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
• Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.

Work Environment/Physical Effort

• The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
• To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
• To perform the essential functions of this job, the candidate is routinely required to sit (60% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (20% of the time).
• Risks/hazards associated with the position are those which may be encountered travelling around New York City.

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

Our Values.

Our values help guide us in everything we do, from our relationships with fellow staff to the clients and communities we serve.

Treat every person
with dignity

We act with respect and caring towards our clients, colleagues, and communities.

Strive to
be outstanding

We are exceptional professionals in all that we do.

Embrace each
other’s differences

We create a fair and inclusive environment for all.

Engage individuals and families
as our partners

We heal our communities one person at a time through thoughtful collaboration.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.