Care Coordinator

Porter-Leath; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Health insurance

Vacation & sick leave

Personal days

401(k)

Job summary

Porter-Leath in Memphis seeks a Care Coordinator under the NEXT Memphis program to work with clients to develop care plans, connect to needed services, and follow up with providers to assess progress toward client goals.

The role focuses on building relationships with community agencies, assessing needs, coordinating services, and promoting client autonomy while maintaining a commitment to serving under-resourced populations.

Qualifications

• Experience providing social work, care coordination, or case management in human services.
• Ability to connect clients with a broad range of services and supports.
• Ability to interface with partner community agencies and coordinate resources.

Responsibilities

• Provide telephonic outreach and in-person consultation to identified individuals who would like to join the program.
• Assess client needs using a standard needs assessment tool and reference resources accordingly.
• Coordinate and monitor services received by the program participants and communicate with providers to ensure care plans are followed.
• Develop individualized care plans with client-identified goals to improve outcomes and autonomy.
• Document assessments, care plans, and outcomes in the database and participate in learning collaboratives.

Skills

Social work experience

Care coordination

Education

Bachelor’s degree in a human service-related field

Three years in social work/care coordination

Job description

Under the direction of the NEXT Memphis Director, the Care Coordinator will work with clients to develop care plans, connecting clients to needed services, and following up with clients and providers to assess progress toward client goals. Cultivate a completely new system delivery paradigm that leads to a healthier, happy and more hopeful community.

We offer great benefits:

• $500 sign-on bonus payout after 90 days of successful employment
• Medical, Dental and Vision Insurance
• Accrue Vacation & Sick Time off
• Two personal days a year
• 401(k) Retirement Plan

Qualifications

• Graduation from an accredited college or university with a Bachelor’s degree in a human service-related field required.
• Minimum of three years experience providing social work, care coordination, case management, etc. in human services.
• Experience managing and supporting client's needs.
• A broad understanding of the local services and ability to connect clients to these services to meet their needs.
• Ability to effectively interface with a wide range of partner community agencies.
• Demonstrated commitment to the field and a passion for serving under-served and under-resourced individuals, families and/or communities; particularly people living in poverty.
• Bilingual in English and Spanish preferred, but not required.

Supervisory Responsibilities

This position does not include any supervisory responsibilities.

Essential Job Functions

1. Provide telephonic outreach and in-person consultation to identified individuals who would like to join the program.
2. Assess client needs, based on the Arizona Self-Sufficiency Matrix, or other comparable needs assessment tool.
3. Based on the ASSM results, refer program participants to appropriate resources.
4. Coordinate and monitor services received by the program participants.
5. Communicate regularly with all providers involved to ensure appropriate care is provided, and to reduce duplication of services.
6. Develop individualized care plans with the participants which include client-identified goals that improve outcome and promote client autonomy.
7. Establish measurable goals with the participant that promote evaluation of the quality outcomes of the care provided.
8. Establish relationships with assigned clients and their supports and meet with each client as planned.
9. Establish effective working relationships with service providers and communicate often to ensure the smooth transfer of client information and optimize adherence to care plans.
10. Document program participant assessments, care plans, case notes, and outcomes in assigned database.
11. Participate in Care Coordination Learning Collaborative meetings to share key learnings and discuss opportunities to improve the process.
12. Attend Transition to Success required and other professional development trainings.
13. Serve as a point of information and resource for clients, fellow staff members, and service providers.
14. Perform other duties as assigned.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work in a non-smoking environment.

Special Conditions

Maintain a valid driver’s license and good driving record with appropriate level of insurance. This role may require a rotating schedule between Care Coordinators to cover after hours (nights and weekends) work to ensure that clients are able to access support when needed.

Equal employment opportunity, including veterans and individuals with disabilities.