Care Coordinator

The Children'S Clinic; Long Beach (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health plan

401k

PTO 25 days

Life Insurance

EAP

FSA

Job summary

TCC Family Health, based in Long Beach, CA, is seeking a Care Coordinator to arrange referrals, coordinate specialty care, and liaise among care teams to ensure patients receive appropriate services. The role emphasizes positive interaction with staff, patients, families, and the community.

Requirements include 2-4 years of medical office experience, high school diploma or GED, and bilingual ability in Spanish or Khmer.

Qualifications

• High School Diploma or GED required.
• 2-4 years of medical office experience in outpatient setting.
• Bilingual in Spanish or Khmer preferred.
• Medical Assistant Certification a plus.

Responsibilities

• Completes routine reports, messages and forms.
• Communicates clearly in written and verbal form with correct grammar.
• Relays messages as instructed and keeps timely communications.
• Organizes and files records according to clinic procedures.
• Sends authorizations and referrals and follows up to ensure continuity of care.

Skills

Bilingual Spanish

Bilingual Khmer

Organization skills

Communication skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Long Beach, CA, US

Salary Range: $22.00 To $25.00 Annually

TCC Family Health

TCC Family Health, founded in 1939, a Federally Qualified Health Center (FQHC), provides comprehensive, high quality health care and wellness services to those of all ages in the under resourced and underserved need in the greater Long Beach community. TCC is now a vibrant network of 14 clinic sites, including three school-based health centers, and one mobile medical clinic. Last year TCC served almost 40,000 patients through 175,000 medical, behavioral health, dental, optometry and wellness visits.

TCC is seeking mission driven individuals who deeply care about the communities we serve and want to join a creative, committed organization to address not only medical needs, but also social, emotional and economic barriers to contribute to improve health outcomes for all populations.

Mission

To provide innovative, integrated, quality health care that will contribute to a healthy community, focusing on those in need and working with patients and the community as partners in their overall well-being.

Job Summary

If you want to work for a growing system of community health centers which is committed to providing quality care or patients of all ages and to the growth, education, and development of its staff, then TCC Family Health has a great employment opportunity for you.

The Care Coordinatoris responsible for providing patients with appropriate referrals to internal/external resources and agencies, coordinate specialty care for clinic patients, schedule appointments for clinic patients with a provider of a physician, serve as a liaison between the Provider, Registered Nurse (RN), Licensed Vocational Nurse (LVN), and Care Team Supervisor to ensure patients receive appropriate care. Must interact in a positive manner with staff, patients, families, and members of the community.

Essential Duties and Responsibilities

• Completes routine reports, messages, and forms
• Communicates in written and verbal form, using correct grammar
• Submits all correspondence within the requested time frame
• Relays all messages as instructed
• Organizes and files record according to established clinic procedures
• Files records in chronological and alphabetical order
• Effectively utilizes office machines to include a computer, fax, and photocopier
• Collects and distributes mail in a timely manner, and in accordance with established clinic procedures
• Participates in huddles
• Takes messages for the Care Team
• Follows all policies and procedures
• Sends authorizations and referrals, completes and documents follow-up on authorizations and referrals to outside agencies, as determined by medical staff to ensure continuity of patient care

Specific Job Competencies (Referrals)

• Follows-up on failed appointments via telephone and correspondence for children with special needs.
• Serves as liaison between clinic, school nurses, regional center workers, public health department and other agencies contributing to the care of clinic patients.
• Works with several subspecialist physician offices to prepare paperwork and arrange for scheduling of surgeries and pre-op physicals to maximize the provision of care delivered.
• Assists health department staff with follow-up on CHDP PM-160 Referrals.
• Assist medical staff in the completion of patient forms (ie. DME’s, IHSS Program, DMV, Medi-Cal Exemption Forms, Etc.)
• Application for Medical Alert Bracelets.
• Assists patients of the clinic to call their HMO plans to switch their health plan and/or PCP.
• Assists medical staff as an interpreter and cultural facilitator for chronically ill clinic patients

Essential Duties and Responsibilities

• Medical Assistant Certification is a plus
• High School Diploma or GED required
• Must have 2-4 years of medical office experience in an out-patient clinical setting.
• Must have demonstrated skill in filling, use of copier equipment.
• Excellent organization and communication skills with attention to detail skills is required.
• Bilingual in Spanish OR Khmer (strongly preferred)

Competencies and Essential Skills

• Communication / Customer Service
• Computer Skills / Job Knowledge
• Dependability / Flexibility
• Mission / Objectives
• Productivity / Quality of Work
• Team & People Relations
• Specialties: Primary Care, Pediatrics, OB/GYN
• Schedule: Monday – Friday / Day Shift
• Job Type: Full-Time

Working Conditions

• Environment: Work to be performed onsite in office setting with routine use of computer, phone, and standard office equipment.

GENEROUS COMPANY BENEFITS

100% Company-premium paid medical plan (We offer a Blue Shield plan that provides coverage at a zero payroll deduction to Full-Time employees.)

• Company Paid Life Insurance
• 401k with Employer contribution
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• AFLAC
• United PetCare Program
• Paid Time Off (PTO) - 25 days per year (FT)