Care Coordinator

northpointrecoveryholdingsllc; Lincoln (NE); On-site; USD 23,000 - 30,000; Full time

Job summary

Imagine Lincoln (Adolescent Outpatient) in Lincoln, NE invites applications for a Care Coordinator. The position supports clients and families in securing resources, co-facilitates group, and assists with educational needs.

It involves supervising clients during programming and coordinating care with counseling staff. You will work onsite and in community activities, using de-escalation skills, maintaining confidentiality, and collaborating with educators, school resources, and the

Qualifications

• Bachelor's Degree in relevant field or commensurate experience.
• Must be at least twenty-one (21) years of age.
• 1+ year of relevant work experience.
• Knowledge and skills in English usage, interpersonal relationships and excellent communication skills.
• Knowledge of surrounding geographic area to ensure effective and efficient routing.

Responsibilities

• Interact routinely with clients, observe behaviors and communicate significant observations to clinical staff.
• Follow reporting and communication guidelines when interacting with staff, clients, and parents/guardians.
• Monitor progress on goals for assigned clients and bring observations to counseling and educational staff so that programming can be revised as necessary.
• Ensure facility cleanliness and upkeep under direction of leadership.
• Assist clients with scheduling community appointments.

Skills

English usage

Interpersonal skills

Communication skills

Education

Bachelor's Degree in relevant field

Job description

Job Title: Care Coordinator

Reports To: Adolescent Program Director

Location: Lincoln, NE

Facility: Imagine Lincoln (Adolescent Outpatient)

Schedule: Monday, Tuesday, & Thursday 8:30am-7pm AND Wednesday 8:30am-4:30pm

Compensation: $17-22/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint . Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion-from two facilities to seventeen across the Western U.S.-with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction . Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY:

As a member of the Imagine Team, the Care Coordinator is responsible for helping clients and families secure resources and community services, co-facilitating group, and assisting with educational needs. This position is expected to supervise clients at all times which includes maintaining programming schedule, and utilizing de-escalation skills as needed. This position works under the direction of counseling staff, facility leadership, and the multidisciplinary team to coordinate care for all clients within the adolescent program. The Care Coordinator works in a variety of settings throughout the week, including onsite at the facility and other community activities.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:

• Interact routinely with clients, observe behaviors and communicate significant observations to clinical staff
• Follow reporting and communication guidelines when interacting with staff, clients, and parents/guardians
• Monitor progress on goals for assigned clients and bring observations to counseling and educational staff so that programming can be revised as necessary
• Ensure facility cleanliness and upkeep under direction of leadership
• Assist clients with scheduling community appointments
• Assist clients with educational needs and collaborate with onsite educators and school appointed resources
• Provide facilitation and co-facilitation of approved group sessions
• Oversee and manage the safe and efficient transport of clients to and from our facilities if necessary
• Maintain route and maintenance records to provide accurate and reliable information to leadership
• Assist in orientation of new admissions
• Be a role model for clients and create a positive culture with staff by emulating professional attitude, language, and communication
• Utilize therapeutic communication skills and maintain professional boundaries with patients and their families
• Assist with treatment planning and discharge planning
• Assist with the required documentation of group sessions
• Document information regarding client care and behavior as required in established policies and procedures
• Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program
• Assist counseling and administrative staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Adhere to all Company policies and procedures
• Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• Bachelor's Degree in relevant field or commensurate experience required
• Must be at least twenty-one (21) years of age
• 1+ year of relevant work experience required
• Knowledge and skills in English usage, interpersonal relationships and excellent communication skills
• Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Ability to organize and prioritize competing priorities and work time to balance demands
• Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

PREFERRED KNOWLEDGE AND SKILLS:

• De-escalation techniques
• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Strong interpersonal skills to handle sensitive situations and confidential information
• Ability to multi-task and