Care Coordinator

Randstad USA; Irving (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a compassionate Care Coordinator to provide support to patients and healthcare providers. In this role, you'll resolve patient concerns, maintain detailed records, and manage referrals remotely. The ideal candidate has 2 years of experience, strong customer service skills, and is flexible with working hours. This position offers competitive hourly pay and a supportive work environment.

Benefits

Comprehensive benefits package

401K plan

Qualifications

• 2 years of experience in a relevant role.
• Experience level: Experienced.

Responsibilities

• Create and complete patient referrals and applications using CRM.
• Answer patient questions regarding their status with clarity.
• Enter detailed information into company software while communicating.

Skills

Medicare/Medicaid

Customer Service

Prioritizing

Working Independently

Problem Solving

Multi-tasking

Education

High School

Job description

Overview

Our client is seeking a highly motivated and empathetic individual to join our team as a Care Coordinator. In this critical role, you will be the first point of contact for patients, physicians, and referral sources, providing compassionate support and efficient, first-call resolution.

Location: Remote
Hours: Flexible between 7:00 a.m. and 7:00 p.m. CST
Rate: $20.00 per hour
Apply online for consideration.

Responsibilities

• Process Patient Applications: Create and complete accurate referrals and applications using our centralized Customer Relationship Management (CRM) platform, staying updated on policy or procedural changes.
• Resolve Patient Concerns: Answer patients' questions and concerns regarding their patient journey status with clarity and empathy.
• Maintain Detailed Records: Enter detailed, accurate, and clear information into our company proprietary software while conversing with patients via telephone.
• Conduct Outbound Communication: Place outbound phone calls for patient follow-ups or confirmations to ensure timely progression of their accounts.
• Provide Empathetic Support: Maintain high-quality service while providing an empathetic and supportive experience, guiding the caller effectively.
• Manage Referral Interaction: Interact with patient referral sources, including healthcare providers, to efficiently process new applicants.
• Steward Patient Accounts: Take ownership of patient accounts from initial contact through final approval or denial, ensuring a seamless experience.

Skills

• Medicare/Medicaid
• Customer Service
• Prioritizing
• Working Independently
• Problem Solving
• Multi-tasking

Qualifications

• Years of experience: 2 years
• Experience level: Experienced
• Education: High School

About Randstad

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401K plan (benefits based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years