Care Coordinator

Children's Specialized ABA; Greensboro (NC); Remote; USD 55,000 - 60,000; Full time

Job summary

A children's care provider is seeking a Care Coordinator in North Carolina to manage client and staff schedules and ensure outstanding customer service. The ideal candidate should possess a high school diploma, be detail-oriented, and have excellent communication skills. The role offers a salary range of $55,000 to $60,000 and includes comprehensive benefits such as paid time off and medical coverage.

Benefits

Up to 19 paid days off in the first year

Comprehensive benefits including FREE medical

Free life insurance policy

401(k) retirement savings plan

Company discount program

Qualifications

• High School diploma or GED; higher education preferred.
• Detail-oriented and organized.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• 2 years experience with intake / care coordination OR 2 years in an ABA role.

Responsibilities

• Reach out to families to confirm availability and discuss next steps.
• Manage client and staff schedules.
• Conduct monthly check-ins with families and RBTs.
• Audit all parts of EHR for accuracy and completeness.
• Engage in community outreach efforts.

Skills

Detail-oriented

Excellent verbal communication

Excellent written communication

Proficient with Microsoft Office Suite

Education

High School diploma or GED

Associate or bachelor’s degree preferred

Tools

EHR software

Job description

Overview

About Children’s Specialized ABA

Children’s Specialized ABA is designed to address the comprehensive needs of children diagnosed with Autism Spectrum Disorder (ASD). By leveraging the expertise of the Children’s Specialized Hospital Autism Center of Excellence, the program aims to expand access to innovative and compassionate care, empowering children diagnosed with autism to thrive. Children’s Specialized ABA offers home-based, community-based, and center-based ABA therapy.

At Children’s Specialized ABA, we envision a future where every child diagnosed with autism has access to innovative and compassionate care, empowering them to thrive and reach their full potential. Our vision is built on four core values:

• Inclusivity: We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.
• Innovation: We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.
• Connection: We actively engage with the health systems and broader community to coordinate services and care for people with Autism.
• Quality and Safety: We invest in research and training to provide cutting-edge, effective, safe, and personalized services tailored to the unique needs of those we serve.

Join Us as a Care Coordinator

The Care Coordinator role assists families and staff with coordinating around their schedule and case starts. This role bridges the gap between client and employee scheduling / staffing and requires a strong commitment to delivering outstanding customer service to both families and staff. This role reports directly to the Regional Clinical Director.

Responsibilities

• Reach out to families once their assessment is completed to confirm availability and discuss next steps in the process, including weekly check-ins, even with no new updates, to ensure that the family and staff know they are valued.
• Reach out to RBTs / BTs once they are hired to discuss caseloads and expectations.
• Accurate data entry and communication recorded in EHR and other software.
• Schedule start dates for families, coordinate closely with clinical team, families and employees.
• Coordinate restaff dates with families as needed.
• Manage client and staff schedules in Central Reach.
• Conduct monthly check-in with families and RBTs. Document conversations and do any follow ups needed.
• Issue corrective action as needed to RBTs for attendance, unconverted session notes, accurate data collection, etc. and document in Paylocity.
• Exercise discretion to schedule clients appropriately, maximizing their authorization.
• Audit all parts of EHR for accuracy and completeness.
• Evaluate staffing needs and communicate with team.
• Attend team meetings and communicate current needs.
• Identify scheduling and staffing adjustments necessary, and address accordingly based on client satisfaction feedback received.
• Engage in community outreach efforts, including building relationships with local daycares and other identified partners, to support continued growth.
• Other duties as assigned.

Qualifications

• High School diploma or GED; higher education preferred (associate or bachelor’s degree).
• Detail-oriented and organized.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• 2 years experience with intake / care coordination OR 2 years in an ABA role.

Work Location & Hours

This is a full time role that is Remote but you must live in the state of North Carolina. The core hours are 8:30 AM to 5:00 PM EST.

Why Work With Children’s Specialized ABA?

We’re an amazing ABA provider! We take a whole-child, whole-caregiver approach. Our integrated model combines ABA therapy with speech, occupational therapy, and behavioral health support. You’ll be part of a deeply collaborative, mission-driven team.

Here’s what you can expect

Up to 19 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure.

Comprehensive benefits including FREE medical (for employee, buy-up for dependent / partner coverage), voluntary dental, vision, short-term disability, critical illness coverage, and more!

Free 50k life insurance policy.

Free Employee Assistance Program (EAP).

401(k) retirement savings plan

Company discount program – discounts of amusement parks, memberships, cruises, movie tickets, spas, sports tickets and more.

Compensation

The expected salary range for this role is $55,000.00 to $60,000.00 per year

Final compensation will be based on a range of factors, such as your skills, education, experience, certifications, market conditions, and internal equity. All offers are made in alignment with applicable federal and state laws.

EEO Statement

Children’s Specialized ABA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.