Care Coordinator

Conway Regional Health System; Conway (AR); On-site; USD 36,000 - 60,000; Full time

Job summary

Conway Regional Health System in Conway, AR is seeking a Patient Navigator to coordinate care across the healthcare continuum and improve patient experience.

You will work with physicians and community partners to schedule preventive visits, close care gaps, and connect patients with resources, while documenting activities in the EHR. This role emphasizes proactive outreach and team collaboration for seamless care.

Qualifications

• Must have Medical Assistant experience or Licensed Practical Nurse with a current, active license to practice in Arkansas.
• Proof of high school diploma or equivalent, or higher education.
• Successful completion of the Medication Administration Exam.

Responsibilities

• Patient Navigation & Outreach: Conduct proactive outreach to schedule preventive care visits, wellness exams, and routine follow-up appointments.
• Care Gap Closure: Identify and track outstanding preventive screenings and coordinate orders/referrals to close clinical quality gaps.
• Community Resource Coordination: Connect patients and families with community-based support services, transportation resources, financial assistance, and local healthcare programs.
• Pre-Visit & Post-Visit Support: Assist with pre-visit planning by gathering medical records, confirming completed testing, and completing post-visit follow-up calls to ensure patients understand provider care plans.
• Provider & Team Collaboration: Work closely with primary care providers, clinic staff, and community agencies to streamline care delivery and remove barriers to care.
• Documentation: Accurately document all patient outreach, resource referrals, and care gap activities directly within the EHR.

Skills

Care coordination

Patient outreach

Interdisciplinary collaboration

Documentation in EHR

Education

High School Diploma or equivalent

Medication Administration Exam

Job description

Overview

Works collaboratively with physicians, staff, and healthcare professionals within the network to provide care coordination across the healthcare continuum. As an integral team member, ensures patients navigate care seamlessly while improving care coordination, quality metrics, and the patient/family experience. Coordinates a wide range of community-based and healthcare support services, addresses care gaps, and assists with system-wide quality and performance improvement initiatives.

Responsibilities

• Patient Navigation & Outreach: Conduct proactive outreach to schedule preventive care visits, wellness exams, and routine follow-up appointments.
• Care Gap Closure: Identify and track outstanding preventive screenings (e.g., mammograms, colonoscopies, diabetic lab work) and coordinate orders/referrals to close clinical quality gaps.
• Community Resource Coordination: Connect patients and families with community-based support services, transportation resources, financial assistance, and local healthcare programs.
• Pre-Visit & Post-Visit Support: Assist with pre-visit planning by gathering medical records, confirming completed testing, and completing post-visit follow-up calls to ensure patients understand provider care plans.
• Provider & Team Collaboration: Work closely with primary care providers, clinic staff, and community agencies to streamline care delivery and remove barriers to care.
• Documentation: Accurately document all patient outreach, resource referrals, and care gap activities directly within the EHR.

Qualifications

• Medical Assistant experience or Licensed Practical Nurse with a current, active license to practice in Arkansas required
• Proof of high school diploma or equivalent, or higher education
• Successful completion of the Medication Administration Exam