Care Coordinator

Visiting Angels - Bridgeport, WV; Bridgeport (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Visiting Angels is seeking a Care Coordinator to coordinate services between clients and caregivers, implement schedules, ensure staffing, and maintain continuity of care.

You will manage scheduling, enter data into scheduling software, monitor payroll/billing, and uphold company policies while complying with regulations.

Qualifications

• Four year college degree required.
• One year of office experience, preferably in home care.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and scheduling software.
• Ability to listen and communicate clearly, fluently, diplomatically in writing and speech.
• Reliable transportation required.

Responsibilities

• Schedule caregiving staff and coordinate client services to manage caseload.
• Maintain computer schedules and real time entry for scheduling and care information.
• Communicate scheduling changes clearly with clients and caregivers.
• Enter and maintain client and caregiver data into scheduling software.
• Monitor telephony logs daily to support payroll and billing accuracy.
• Provide timely reports on staffing and case metrics (gross margin, overtime, unfilled hours).
• Ensure compliance with Visiting Angels policies and state/contract regulations.
• Document interactions with clients, families, and referral sources.

Skills

Communication skills

Office experience

Reliable transportation

Education

Four year college degree

One year of office experience in home care

Tools

Microsoft Office Suite

Job description

Visiting Angels is looking for a Care Coordinator to join our team. The Care Coordinator is responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staffing and maintaining continuity of care to best meet the needs of the clients.

Principal Accountabilities and Essential Functions:

• Using judgement and discretion, effectively schedule caregiving staff, coordinate client services and manage caseload. Schedule appropriate caregiving staff, based on competency and availability, to provide quality care to clients.
• Maintain computer schedules and ensure real time entry of scheduling and care related information for clients and caregivers.
• Communicate clearly with clients and caregivers regarding day-to-day scheduling changes.
• Enter and maintain client and caregiver information into the scheduling software system.
• Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.
• Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.
• Generate timely reports on filled versus unfilled client hours for direct supervisor. Monitor case metrics, i.) gross margin, overtime and unfilled hours.
• Communicate and reinforce Visiting Angels' policies and procedures. Maintain knowledge of and follow/enforce Visiting Angels and state/contract regulations.
• Document all pertinent situations and interactions with clients, families and referral sources to ensure coordination and continuity of care.
• Together with entire staff, answer phones, greet visitors and generate correspondence as necessary to meet client, caregiver and office needs.
• Participate in 90-day, annual evaluations and performance improvement plans for the caregiver team.
• Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
• Respond to emergency situations professionally and calmly.
• Maintain a high level of professionalism and demeanor.
• Practice good time management, problem solving, follow instructions and complete work assignments.
• Maintain absolute confidentiality of all information pertaining to clients, including client's families and other employees.
• Make timely, well-informed and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to action.
• Support change and communicate about it positively with employees.
• Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.
• Ability to communicate effectively with co-workers, leadership team, supervisors, clients and family, ability to listen without imposing personal values or beliefs.
• Engage in constructive problem solving and the exploration of new ideas.
• Build and maintain strong relationships with clients, client's family members and caregivers through frequent communication and addressing concerns promptly.
• Strictly comply with all laws, rules and regulations.
• Work independently and proactively with minimal direction and/or supervision.
• Generate goodwill for the business with clients, their family members and other referral sources.
• Provide timely and effective feedback to the management.
• Maintain regular and predictable attendance.
• Present a well-groomed image that reflects the professionalism of the business.
• Plan, organize, prioritize, delegate and accurately complete work activities within deadlines with managing interruptions.
• Work independently and proactively with minimal direction and/or supervision.
• Generate goodwill for the business with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.

Required Job Knowledge and Skills:

• Four year college degree, required.
• One year of experiencein an office setting, preferably in the home care industry.
• Successfully complete all and ongoing compliance with licensing, certification, continuing education, background checks, drug and alcohol testing, Office of Inspector General (OIG) screening, and health assessments/other assessments as may be required under federal, state, or local law or per employer policy.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other industry-related software.
• Ability to listen and communicate clearly, fluently, diplomatically - both orally and in writing.
• Must have reliable transportation.

Physical/Environmental Demands:

• Must be able to lift, push or pull items weighing up to 10lbs.
• Must be able to perform tasks involving a combination of sitting, standing, bending, reaching, stooping, walking, twisting, and climbing stairs.
• Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this positions.