Health Outreach Coordinator

EPITEC; Albuquerque (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

A health care services provider is looking for an Outreach Coordinator to support members in managing their health care needs. This remote role, with occasional travel, involves conducting health assessments, performing outreach for health programs, and coordinating member services. Candidates must have a degree in Social Work or Psychology, or relevant experience in managed care. Strong communication skills are essential. Join us to make a difference in members' lives through education and support.

Responsibilities

• Conduct home health assessments and update member information.
• Perform outreach and follow‑ups to educate members on health programs and care plans.
• Build relationships with members to encourage participation and compliance.
• Coordinate appointments, transportation, and additional member services.
• Complete data entry, documentation, and member correspondence.
• Support clinical staff with non‑clinical case activities.
• Respond to phone and written inquiries from members and providers.
• Assist with claims‑related research and case coordination.
• Meet productivity standards and maintain confidentiality.
• Comply with HIPAA and company policies.

Skills

Knowledge of medical terminology

Strong customer service and communication skills

Experience supporting member medical needs

Motivational interviewing or coaching experience

Education

Bachelor’s degree in Social Work or Psychology

LVN/LPN with 1+ year managed care experience

3+ years care coordination or managed care experience

Job description

Location: Remote, 30% travel to members homes. MUST live in Farmington/Gallup area.

Job Summary

This role supports members in managing their health care needs through outreach, education, and home health assessments. The position works closely with the Medical Management and clinical teams to encourage care plan adherence, respond to member and provider inquiries, and support case activities through documentation and coordination.

Key Responsibilities

• Conduct home health assessments and update member information
• Perform outreach and follow‑ups to educate members on health programs and care plans
• Build relationships with members to encourage participation and compliance
• Coordinate appointments, transportation, and additional member services
• Complete data entry, documentation, and member correspondence
• Support clinical staff with non‑clinical case activities
• Respond to phone and written inquiries from members and providers
• Assist with claims‑related research and case coordination
• Meet productivity standards and maintain confidentiality
• Comply with HIPAA and company policies

Qualifications

Required (one of the following):

• Bachelor’s degree in Social Work or Psychology
• LVN/LPN with 1+ year managed care experience
• 3+ years care coordination or managed care experience

Skills:

• Knowledge of medical terminology
• Strong customer service and communication skills
• Experience supporting member medical needs
• Motivational interviewing or coaching experience preferred

Additional Requirements:

• Valid driver’s license, reliable transportation, and insurance