Care Coordination Support Specialist - Population Health

Bon Secours Health System; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking a motivated individual for a remote position to provide administrative assistance to the Care Coordination Team. The role involves interacting with patients, assisting in scheduling, and maintaining patient documentation. Candidates should possess strong organizational skills and experience in a healthcare environment. Benefits include competitive pay, medical coverage, and tuition assistance.

Benefits

Competitive pay

Medical, dental, vision coverage

Tuition assistance

Paid time off

Qualifications

• 1 year experience in community or ambulatory care based setting.
• Experience in a healthcare related environment working with patients, families, and providers (preferred).
• Ability to perform duties with minimal supervision.

Responsibilities

• Provide community support and assistance to patients.
• Assist staff in preparing patient appointments.
• Maintain comprehensive progress notes for each patient interaction.

Skills

Teamwork

Interpersonal communication

Analytical skills

Data management

Organizational skills

Education

GED

Associates Degree

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

Primary Function/General Purpose of Position

This position will provide direct administrative assistance to the Care Coordination Team that promotes patient care and services. Will interact with patients at times at the direction of a licensed Care Coordination team member to provide assistance in scheduling and accessing information.

This is a remote/work at home position. Hire must be open to working eastern time zone hours.

Essential Job Functions

• Provides community based support and assistance to patients and staff to implement care plan as deemed necessary by the Care Coordination Team
• Assist clinical and administrative staff in preparing patient appointments (pre-visit planning)
• Act as a resource to patients and families, providing answers to frequently asked questions and suggesting educational materials using Care Coordination Team Protocols
• Maintain comprehensive progress notes for each patient interaction
• Maintains good working relationships with and knowledge of applicable community services
• Utilize interpersonal skills and community resources to effectively advocate for individual in the communities served
• Maintains required data and documentation and prepares required report for the Care Coordination Team
• Perform duties with minimal supervision. May be required to occasionally work irregular hours, attend other job related meetings, and perform other duties as assigned

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Medical Assistant or higher (preferred)

Education

GED (required)

Associates Degree (preferred)

Work Experience

• 1 year experience in community or ambulatory care based setting.
• Works well in a Team Setting. Excellent interpersonal communication skills. Strong analytical, data management and computer skills. Experience with database entry. Highly organized and detail oriented. Accepts responsibility and follows through on projects and activities (required)
• Experience in a healthcare related environment working with patients, families, and providers (preferred)

Bon Secours Mercy Health is an equal opportunity employer.

We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Bon Secours Mercy Health is committed to equality and diversity. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.