Care Coordination Specialist

Trov; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking a Care Coordination Specialist to support patients and enhance care experiences. This role involves contacting patients, answering questions, and facilitating appointment processes. Candidates should have 2+ years in a related role, excellent communication skills, and familiarity with EHR systems. Opportunities for both full-time and part-time positions are available, offering competitive pay.

Benefits

Health, vision, and dental insurance

Paid time off

Comprehensive onboarding and training

Qualifications

• 2+ years of experience in a patient-facing healthcare role.
• Familiarity with EHR scheduling modules.
• Fluency in another language is a plus.
• Secure Internet connectivity.

Responsibilities

• Contact and support patients to complete care plan steps.
• Identify and act on service gaps.
• Collaborate with teams to streamline workflows.
• Document interactions accurately.

Skills

Patient-facing experience

EHR scheduling modules

Phone etiquette

Active listening

Multitasking skills

Empathy for patients

Job description

Overview

At Trovo Health, we’re bringing scalable superhuman support to healthcare providers. Our proprietary, clinically-backed AI coordinator acts as an extension of the care team to help enhance the patient experience, improve outcomes, and operate more efficiently. The Trovo Services Team is a network of experienced professionals who use our platform to engage patients and complete care coordination workflows for our healthcare provider customers. We’re growing rapidly and are backed by Oak HC/FT.

About the Role:

As a Care Coordination Specialist on the Trovo Services Team, you’ll be the primary point of contact for patients—reaching out, answering questions, and coordinating next steps. Your focus is to drive key outcomes such as completed appointments, finished intake forms, and well-prepared patients, all while delivering a supportive, positive experience.

The Trovo Services Team is fully remote, and team communication occurs regularly on Zoom and Slack.

Responsibilities

• Contact and support patients to complete key care plan steps and meet engagement goals
• Identify, analyze, and act on service gaps to support comprehensive patient follow-through
• Collaborate with clinical, operational, and technical teams to streamline workflows
• Document interactions accurately and surface urgent issues to the right stakeholders

Qualifications

• 2+ years of experience in a patient-facing healthcare, call-center, care-coordination, or customer-success role
• Familiarity with EHR scheduling modules (Epic, athenahealth, eClinicalWorks, etc.) and basic CRM/ticket tools
• Stellar phone etiquette, writing skills, and active-listening abilities
• Comfort juggling multiple software tabs and priorities in a fast-moving startup
• Demonstrated empathy for patients navigating complex care
• Fluency in another language (e.g., Spanish, Russian, Korean) is a plus but not required
• Secure Internet connectivity

Compensation & Schedule

• Competitive pay of $22/hr–$30/hr based on candidate experience
• Full-time (40 hours per week) and part-time (20+ hours per week) opportunities available

Life with the Trovo Services Team

• Fully remote work environment
• Comprehensive onboarding, training, and technology support
• Generous health, vision, and dental insurance for eligible team members
• Paid time off
• A mission-driven culture committed to empowering clinicians and improving access to preventive care

Trovo Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.