Care Coordination & Physician Referral Specialist

University Medical Center of Southern Nevada; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

University Medical Center of Southern Nevada is seeking a Medical Office Assistant to coordinate patient care by answering calls, scheduling and confirming appointments, processing referrals, verifying insurance, and handling prior authorizations. The role requires attention to detail, strong communication, and ability to work in a busy clinic environment.

Responsibilities include maintaining patient records, ensuring timely communication, and providing excellent customer service in a fast-paced

Qualifications

• High school diploma or equivalent with 3 years in health care front-office experience.
• At least 1 year processing outbound referrals for Primary Care.
• At least 1 year of insurance eligibility verification and prior authorization processing.
• Epic experience is a plus.
• Microsoft Excel experience.
• Customer service experience.
• Bilingual preferred; Spanish is a plus.

Responsibilities

• Coordinate patient care by answering incoming calls and scheduling, modifying and confirming appointments.
• Process incoming patient referrals and verify insurance eligibility for referrals and orders.
• Handle prior authorizations and communicate with all parties to ensure care continuity.
• Maintain accurate patient records and ensure timely, clear communication.

Skills

Customer service

Scheduling

Medical terminology

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Epic

Microsoft Excel

Job description

University Medical Center of Southern Nevada is seeking a Medical Office Assistant to coordinate patient care by answering calls, scheduling and confirming appointments, processing referrals, verifying insurance, and handling prior authorizations. The role requires attention to detail, strong communication, and ability to work in a busy clinic environment.

Responsibilities include maintaining patient records, ensuring timely communication, and providing excellent customer service in a fast-paced