Care Coordination Assistant for Patient Transitions

Luminis Health; Lanham (MD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plan

Paid time off

Tuition assistance

Referral bonus

Holidays and disability

Wellness programs

Employee assistance

Status-based benefits

Job summary

Luminis Health in Lanham, MD, is seeking a Care Management Assistant to support patient movement, referrals, transportation, records retrieval, and discharge planning. This role interacts with Care Management staff, insurers, and post-acute providers to coordinate care and ensure timely services.

The position requires a Bachelor’s degree with related experience or a high school diploma with more extensive related experience; strong communication and care coordination skills are essential.

Qualifications

• Bachelor’s degree plus one year of related experience, or high school diploma or equivalent and three years related work experience.
• Experience in care coordination, Care management, disease management, hospital/acute care setting, or customer service preferred.
• Knowledge of State and Local regulations, community resources, discharge planning, insurance verification, financial counseling, and/or medical billing a plus.
• Ability to communicate effectively, required.

Responsibilities

• Assists in referral process by transmitting required patient documentation using web-based software system as requested by Care Manager or Social Worker, and verifies the facility received information.
• Prepares, completes, and distributes facility transfer packets. Identifies missing documentation and initiates appropriate follow-up to obtain information.
• Arranges ambulance and wheelchair van transportation for patients to facilities or home as requested by Care Manager or Social Worker; notifies facility and unit staff of arrangements.
• Facilitates effective exchange of information with post-acute facility liaisons, home care liaisons and DME suppliers.
• Uses problem solving skills to avoid delays, ex. late transportation. Coordinates with the Care Manager, Social Worker or other personnel as needed.
• Deliver patient notification letters as needed—Notice of Observation Status, MOON, Important Message from Medicare and others.
• Assists in obtaining authorizations for transition to the next level of care.
• Provides clerical and support functions to the Care management staff members with the goal of promoting expeditious patient transfers and/or discharges.
• Establishes and promotes positive and collaborative working relationships with Care Managers, Social Workers, Utilization Review Nurses, and administrative staff to facilitate discharge planning.
• Assists in the administration of Care Management functions to include, but not limited to –organization of workflow, communications, links to community resources, and other duties to assist in the facilitation of discharges.

Skills

Care coordination

Customer service

Effective communication

Education

Bachelor’s degree + 1 year related experience

High school diploma or equivalent + 3 years related experience

Job description

Luminis Health in Lanham, MD, is seeking a Care Management Assistant to support patient movement, referrals, transportation, records retrieval, and discharge planning. This role interacts with Care Management staff, insurers, and post-acute providers to coordinate care and ensure timely services.

The position requires a Bachelor’s degree with related experience or a high school diploma with more extensive related experience; strong communication and care coordination skills are essential.