Care Continuum Partner - Medical Assistant

Lehigh Valley Health Network

Wind Gap (PA)

On-site

USD 24,796 - 28,929

Full time

14 days+

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Benefits offered by this job

Competitive salary

Health benefits

Continuing education opportunities

Job summary

A health care organization is seeking a Care Continuum Partner - Medical Assistant to support patients and practices. This role involves collaborating with clinical care teams, conducting patient outreach, and facilitating telehealth appointments. Ideal candidates will have a Technical School Diploma in Medical Assisting and strong customer service skills. This full-time position offers a dynamic work environment focused on quality patient care.

Qualifications

2 years experience interacting with patients and performing identified core functions.
3 years experience in a complex health system environment.
Working knowledge of basic computer functionality.

Responsibilities

Collaborate with clinical care team for pre-visit planning.
Conduct workflows for care gap closures and authorizations.
Follow up on patient care and appointment needs.

Skills

Customer service skills

Attention to detail

Critical thinking

Ability to adapt to changing priorities

Education

Technical School Diploma as a Medical Assistant

Associate’s Degree in Medical Assisting

Tools

Electronic medical records software

Scheduling software

Job description

Care Continuum Partner - Medical Assistant

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Care Continuum Partner - Medical Assistant

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Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Care Continuum Partner - Medical Assistant functions in a regional capacity. The Care Continuum Partner - Medical Assistant is a role that supports patients and practices collectively. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships to support patients outside of the practice walls.

Job Duties

In collaboration with clinical care team, participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice.
Conducts associated workflows for care gap closures, referral and medication authorizations.
Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs. Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines.
Supports the intake for annual well visits.
Manages visit prior authorizations and referral appointments.
Supports empanelment for assigned practices.
Serves as expert and liaison to patient/family on the patient portal and medical record technology. Functions as a virtual care concierge partner offering assistance and guidance as appropriate.

Minimum Qualifications

Technical School Diploma as a Medical Assistant or
Specialized Diploma as a Medical Assistant
2 years experience interacting with patients and performing identified core functions of a MA. and
3 years experience working within a complex health system environment or related field.
High degree of accuracy and attention to detail.
Enhances skills through continuing education.
Ability to handle numerous tasks at the same time.
Superior customer service skills.
Working knowledge of basic computer functionality.
Effective and professional written and verbal communication.
Ability to maintain strict confidentiality.
Ability to adapt to changing priorities
Critical thinking skills and solution focused approach.

Preferred Qualifications

Associate’s Degree Medical Assisting
Knowledge and experience with electronic medical records and scheduling software.
Knowledge of medical terminology.
CCMA - Certified Clinical Medical Assistant - NHA - State of Pennsylvania

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Req ID: wd-JR124130

Seniority level