Care Continuum Partner - Medical Assistant

1012 Lehigh Valley Physician Group - Lehigh; New Haven (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Lehigh Valley Health Network in Winchester, PA seeks a Care Continuum Partner - Medical Assistant to support patients and practices regionally within the network. This role collaborates with the clinical care team to improve patient flow and care coordination across sites.

The position involves pre-visit planning, care gap closures, referrals, and patient outreach to ensure timely care. Telehealth concierge and patient education are key components of the role.

Qualifications

• Technical School Diploma or Specialized Diploma in Medical Assisting is required.
• Minimum 2 years of patient-facing MA experience.
• 3 years in a complex health system environment or related field preferred.
• Strong confidentiality and communication skills.

Responsibilities

• Support pre-visit planning with clinical care team to ensure patient flow.
• Process workflows for care gap closures, referrals and authorizations.
• Outreach to patients to follow up on care and appointment needs.
• Coordinate telehealth and virtual appointment concierge calls.
• Provide patient instruction for tests/procedures and education per guidelines.

Skills

Patient interaction

multitasking

Communication

Confidentiality

Education

Technical School Diploma in Medical Assisting

Specialized Diploma in Medical Assisting

Associate’s Degree in Medical Assisting (preferred)

Tools

Electronic Medical Records

Scheduling software

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Care Continuum Partner - Medical Assistant functions in a regional capacity. The Care Continuum Partner - Medical Assistant is a role that supports patients and practices collectively. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships to support patients outside of the practice walls.

Job Duties

• In collaboration with clinical care team, participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice.
• Conducts associated workflows for care gap closures, referral and medication authorizations.
• Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs.
• Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
• Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
• Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines.
• Supports the intake for annual well visits.
• Manages visit prior authorizations and referral appointments.
• Supports empanelment for assigned practices.
• Serves as expert and liaison to patient/family on the patient portal and medical record technology.
• Functions as a virtual care concierge partner offering assistance and guidance as appropriate.

Minimum Qualifications

• Technical School Diploma as a Medical Assistant or Specialized Diploma as a Medical Assistant
• 2 years experience interacting with patients and performing identified core functions of a MA.
• 3 years experience working within a complex health system environment or related field.
• High degree of accuracy and attention to detail.
• Enhances skills through continuing education.
• Ability to handle numerous tasks at the same time.
• Superior customer service skills.
• Working knowledge of basic computer functionality.
• Effective and professional written and verbal communication.
• Ability to maintain strict confidentiality.
• Ability to adapt to changing priorities.
• Critical thinking skills and solution focused approach.

Preferred Qualifications

• Associate’s Degree Medical Assisting
• Knowledge and experience with electronic medical records and scheduling software.
• Knowledge of medical terminology.
• CCMA - Certified Clinical Medical Assistant - NHA - State of Pennsylvania

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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LVHN is honored to be certified as a Great Place to Work®.

If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.

Work Shift

Work Shift: Day Shift Address: 3435 Winchester Rd Primary Location: Winchester Building Position Type: Onsite Union: Not Applicable Work Schedule: Monday-Friday, 8am-4:30pm Department: 1012-81101 LVPG-L Physiatry - Hecktown Oaks Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.