Care Connections Representative - Must Be Bilingual (Cantonese, Arabic, Russian, French, Armeni[...]

Molina Healthcare; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider in Syracuse is seeking a Care Connections Representative to conduct outbound calls and schedule preventive care appointments. The ideal candidate will have excellent customer service skills, be detail-oriented, and bilingual in English and Spanish. This role offers competitive hourly pay and the chance to contribute to important healthcare services.

Benefits

Competitive benefits and compensation package

Qualifications

• Excellent customer service skills and professional phone voice.
• Ability to multi-task and manage time effectively.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Conduct outbound calls to schedule appointments for preventive care services.
• Provide high-quality customer service and meet call center metrics.
• Maintain confidentiality in compliance with HIPAA.

Skills

Excellent customer service

Active listening

Verbal and written communication skills

Professional phone voice

Problem solving skills

Attention to detail

Bilingual (English/Spanish)

Education

High School Diploma or equivalency

Associate’s degree or equivalent combination of education and experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

JOB DESCRIPTION

Job Summary

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

Job Duties

• Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

• Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

• Removes barriers for member’s, escalating high impact member issues

• Perform timely documentation in electronic medical record and provide daily audits and feedback

• Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

• Participate in special projects as assigned

• Other duties as assigned

JOB QUALIFICATIONS

Required Education

• High School Diploma or equivalency

Required Experience/Knowledge/Skills/Abilities

• Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

• Strong phone and verbal communication skills along with active listening

• Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

• Problem solving skills

• Attention to detail

• Bilingual (English/Spanish).

Preferred Education

• Associate’s degree or equivalent combination of education and experience

Preferred Experience

• Customer Service/Call Center experience in health care or equivalent related

• Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.