Care Command Specialist-1

phoebehealth; Albany (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Phoebe Putney Memorial Hospital is seeking a Care Command Specialist to provide clerical support for the Care Command Center, including call center duties and admission requests. You will handle inpatient and registration tasks, update patient accounts and insurance information, and assist with regulatory compliance.

The role covers EVS coordination, EMS/Transport coordination, Teletracking updates, and data entry across critical databases.

Qualifications

• High School Diploma is required.
• Associate Degree in a related field is preferred.
• 1 year health-related field experience is preferred.
• CPAR certification is preferred.

Responsibilities

• Provide clerical support for the Care Command Center and call center duties.
• Assist with admission requests and patient registration processes.
• Handle inpatient, medical observation, surgical and procedural entry registrations.
• Help manage patient accounts, insurance information and regulatory updates.
• Support EVS bed cleaning coordination, central and EMS transport coordination, and Teletracking updates.
• Answer calls and enter data into critical databases, communicating with stakeholders.

Skills

Time management

Prioritization

Communication

Education

High School Diploma

Associate Degree in related field

CPAR certification

Job description

Job Details

• Job Number: 33986
• Location: Phoebe Putney Memorial Hospital
• Street Address: 417 W 3rd Ave
• City, State: Albany, Georgia
• Zip Code: 31701
• Department: PPMH COMMAND CENTER
• Shift: Nights
• Job Type: Full time
• Posted Date: 2026-05-24

Job Description Summary

Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions.

Description

Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions.

Qualifications

• High School Diploma required
• Associate Degree in a related field preferred

• Work Experience: 1 year Health related field (hospital or Physician's office) preferred
• Licenses and Certifications: Certified Patient Account Representative (CPAR) preferred

Essential Functions

• ORGANIZATIONAL SKILLS - PATIENT ACCESS:
  • Must be proficient in time management and identifying priorities.
  • Monitors status and utilizes criteria to screen all scheduled appointments in various departments to address all uninsured, high deductible and ineligible patients prior to their date of service.
  • Monitors status of point of service collections to facilitate patient financial clearance.
  • Express options for patients that include cost estimates, payments plans, discounts and supplemental financial assistance
  • Obtain financial data during initial intake of screening application at time of scheduling.
  • Completes a predetermination of pending services, or a financial workup in association with patient needing indigent and charity assistance. This could include, but not limited to: verifying insurance, ensuring that precertification(s) has been obtained, gathering various financial information to be used to confirm indigent or charity assistance
  • Verifies that prior authorizations and eligibility have been obtained if applicable. If neither task (prior authorization or eligibility) has been completed, then proper action is to be taken such as (not inclusive), contacting Patient Access personnel, notifying immediate management, validating with the insurance carrier(s); running eligibility via online tools, or contacting the insurance carrier.
  • Screens and take applications for financial assistance and assists in obtaining needed information for review from the patient or the guarantor
  • Coordinates with various government agencies, internal departments, or vendors to gain assistance with Disability, Medicaid, Cancer State Aide, COBRA, ACA, etc.
  • Provides support to the patient or guarantor by helping them understand and navigate through their financial responsibility relating to physician and hospital billing, insurance payments and denials, during the course of their treatment
  • Secures information relative to patient's financial status for collection purposes, estimates patient liability, performs a financial assessment and arranges for payment in full or a payment plan for patients without adequate third party coverage
  • Assist with administering various State and Federal programs such as the Maternal Grant, Condition Code 44, etc., audit inpatient and observation accounts for accuracy and admission coverage