Care Coach – Seasonal Work-From-Home Opportunity

Sagility; New York (NY); Remoto; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

Sagility is seeking compassionate Care Coaches for a seasonal work-from-home opportunity in the United States. You will assist adults, including seniors and those with chronic conditions, in understanding healthcare benefits and available resources while coordinating care from home.

The role emphasizes empathy, clear communication, and accurate documentation within electronic systems. Starting pay is $17.80 per hour, with daily pay options and potential bonuses.

Competenze

• Associate degree or higher in Allied Sciences, Social Sciences, Social Work, Human Services, or a related field.
• Minimum of 1 year of direct adult patient care experience.
• Associate degree or higher in any discipline; 2 years of direct adult patient care experience for profile 2.

Mansioni

• Conducting health assessments and gathering relevant patient information.
• Helping patients understand available health benefits and resources.
• Supporting care coordination and helping connect patients with appropriate services.
• Communicating with members of the healthcare team to support continuity of care.
• Educating and guiding patients as they navigate healthcare services.
• Building trusted relationships with patients, healthcare professionals, and other stakeholders.
• Applying critical-thinking and problem-solving skills to help address patient needs.
• Accurately documenting interactions and maintaining information within electronic systems.

Conoscenze

Verbal communication

Written communication

Rapport building

Critical thinking

Attention to detail

Microsoft Word

Microsoft Excel

Outlook

EHR systems

Formazione

Allied or Social Sciences background

General degree background

Strumenti

Electronic health records (EHR)

Descrizione del lavoro

Care Coach – Seasonal Work-From-Home Opportunity

About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Care Coach ? Seasonal Work-From-Home Opportunity

Job Description:

Starting Pay: $17.80 per hour

Seasonal Opportunity | Tentative Assignment End Date: June 2027

Make a meaningful difference in healthcare from the comfort of your home.

Sagility is seeking compassionate, organized, and patient-focused professionals to join our team as Care Coaches. In this role, you will help adults, including elderly individuals and those living with chronic health conditions better understand their healthcare needs, benefits, and available resources.

Compensation & Seasonal Incentive Opportunity

• Starting pay: $17.80 per hour
• Starting pay may be negotiable based on relevant experience, qualifications, and skills.
• Daily Pay ? Access your eligible earnings when you need them.
• This is a seasonal position with a tentative assignment end date of June 2027, subject to business and client needs.
• Employees who remain actively employed through the required duration of the assignment may be eligible for bonuses and/or other incentives.

Bonus and incentive programs, including eligibility requirements, performance expectations, payment amounts, and applicable terms, will be determined and communicated by Operations Leadership after joining Sagility.

What You Will Do

As a Care Coach, you will support adult patients throughout their healthcare journey. Many of the individuals you assist may be elderly, living with chronic conditions, or navigating complex healthcare needs.

Your responsibilities may include:

• Conducting health assessments and gathering relevant patient information.
• Helping patients understand available health benefits and resources.
• Supporting care coordination and helping connect patients with appropriate services.
• Communicating with members of the healthcare team to support continuity of care.
• Educating and guiding patients as they navigate healthcare services.
• Building trusted relationships with patients, healthcare professionals, and other stakeholders.
• Applying critical-thinking and problem-solving skills to help address patient needs.
• Accurately documenting interactions and maintaining information within electronic systems.

Qualifications

We welcome candidates who meet one of the following qualification paths:

Profile 1 ? Allied or Social Science Background

• Associate degree or higher in Allied Sciences, Social Sciences, Social Work, Human Services, or a related field.
• Minimum of 1 year of direct adult patient care experience.

OR

Profile 2 ? General Degree Background

• Associate degree or higher in any discipline.
• Minimum of 2 years of direct adult patient care experience.

Relevant patient care experience may include work in long-term care, home or community-based services, hospitals or other healthcare facilities, case management, managed care, or similar healthcare environments.

Nursing and physician degrees do not meet the educational profile requirements for this Care Coach position.

What You Bring

• Strong verbal and written communication skills.
• The ability to build rapport and trust with patients and healthcare stakeholders.
• Compassion, patience, and professionalism when supporting individuals with complex needs.
• Strong critical-thinking and problem-solving skills.
• Attention to detail and the ability to accurately document patient interactions.
• Proficiency with Microsoft Word, Excel, Outlook, and electronic record systems.
• The ability to collaborate effectively as part of a healthcare team.

Preferred Experience

• Supporting elderly and/or chronically ill populations.
• Medicare and/or Medicaid populations.
• Care coordination, case management, or managed care.
• Conducting patient health assessments.
• Chronic condition management and patient education.
• Helping patients understand healthcare benefits and services.
• Telephonic health coaching or remote care management.
• Working as part of a multidisciplinary healthcare team.
• Healthcare Business Process Outsourcing (BPO).

Build a Career With Purpose

At Sagility, Care Coaches have the opportunity to combine compassion, communication, and healthcare experience to make a meaningful difference in the lives of the people we serve.

This is an evergreen opportunity, meaning we continuously build our pipeline of qualified Care Coach candidates for current and upcoming hiring needs. Positions and start dates may vary based on business demand.

The statements above describe the general nature and level of work performed in this role and are not intended to represent an exhaustive list of responsibilities, duties, or skills. Employees may be assigned additional duties based on business needs.

Sagility is an Equal Opportunity Employer/Vet/Disability

Location:

Work@Home WyomingUnited States of America