Care Coach (Part-Time)

Charlie Health; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking organization dedicated to reshaping mental healthcare. As a Care Coach, you will play a vital role in supporting clients on their healing journeys through personalized interventions and empathetic engagement. This part-time position offers the opportunity to make a meaningful impact in the lives of young adults and adolescents facing mental health challenges. With a commitment to innovative virtual programs, you will help foster supportive communities and ensure clients receive the care they need. If you are passionate about mental health and eager to contribute to a mission-driven team, this role is perfect for you.

Qualifications

• Bachelor’s degree in Psychology or related field is required.
• 1+ years experience in mental health peer support preferred.

Responsibilities

• Engage clients in 1:1 peer discussions to align treatment goals.
• Provide skill-based interventions during heightened stress.

Skills

Interpersonal Skills

Communication Skills

Empathy

Motivational Skills

Education

Bachelor’s degree in Psychology

Relevant certifications (Certified Peer Specialist)

Master's degree (2nd year preferred)

Tools

Slack

Dropbox

Gmail

Zoom

Google Drive

EMR

Microsoft Office (Excel, Google Sheets)

Job description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

Charlie Health is looking for a motivated and passionate individual to serve our incredible clients as a Care Coach. Care Coaches at Charlie Health are individuals who advocate for mental health and are personally passionate about ensuring successful, sustainable healing journeys of those around them. This candidate will be able to empathize with and validate the challenges our clients are navigating, while providing motivation and encouragement to continue engaging in therapy.

Responsibilities

1. Engages Charlie Health clients in 1:1 peer discussions via secure platforms to ensure clients are aligned in their treatment goals and attending programming.
2. Provides skill-based interventions aimed at stabilizing clients in moments of heightened stress.
3. Provides risk screenings and safety planning, escalating to crisis clinicians as indicated.
4. Remains a resource during programming to maintain engagement throughout treatment.

Qualifications

1. Bachelor’s degree (earned or in senior year) in Psychology, Sociology, Social Work or social/mental health related field and/or relevant certifications (Certified Peer Specialist - national or state accredited).
2. 2nd year Master's students preferred.
3. Previous expertise working with young adults and adolescents in both individual and group settings is highly preferred (Inpatient, IOP, PHP, or RTC).
4. Preferred: 1+ years experience in working as a mental health peer support, mentor, skills trainer, or mental health associate.
5. For Those Applying in VA:
   • Virginia PRS or FSP certification and registration.
   • Advocate for client needs and ensure individualized goals are met in accordance with their assessment and treatment plan.
   • Must have direct experience and lived experience with mental health or substance use disorders. This could include parenting a child/youth with these experiences.
6. Excellent interpersonal and communication skills are required as well as knowledge of professional board standards as related to client treatment, client rights, and client confidentiality.
7. Eager to work in a fast-paced environment and play a critical role in supporting the success of patient treatment.

Requirements

1. W2 part-time role.
2. Must be available for 15 hours/week minimum.
3. Care Coaches must have availability within the below time frames:
   • Monday - Thursday from 3-9pm MT or
   • Monday - Thursday from 10-2pm MT
   • Split shift availability (both) preferred.
   • Rotating Fridays and Saturdays required from 9-3 MT.
   • Availability for both preferred.
   • Cannot drop below 12 hours of availability. Could get up to 28 hours weekly. Availability that aligns with our needs they are hired on with would need to be maintained throughout employment.
4. Have access to reliable WiFi to work in a remote and confidential setting.
5. Authorized to work in the United States and native or bilingual English proficiency.
6. Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR.
7. Proficient in Microsoft Office–Excel, or Google Sheets.

Additional Information

The expected pay for this role will be $20.00 per hour.

Our Values

1. Connection: Care deeply & inspire hope.
2. Congruence: Stay curious & heed the evidence.
3. Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.