Care Coach Connect, Medical Assistant - Plano, TX

Optum; Plano (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare team dedicated to enhancing patient care and promoting better health outcomes. This role as a Certified Medical Assistant offers a unique opportunity to work directly with patients in their homes and community settings, ensuring quality care and support. You will be responsible for performing clinical procedures, coordinating healthcare screenings, and maintaining accurate medical records. With a commitment to diversity and inclusion, this organization fosters a positive work environment where your contributions will make a significant impact. If you're passionate about patient care and ready to grow in your career, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

Incentive Programs

Stock Purchase Options

401k Plan

Qualifications

• Certified Medical Assistant with current certifications.
• Experience in medical settings and customer service.

Responsibilities

• Perform patient care duties including injections and diagnostic testing.
• Coordinate healthcare screenings and maintain organized records.
• Travel to support patient care in various settings.

Skills

Medical Terminology

ICD-10 Coding

CPT Coding

Customer Service Skills

Bilingual Skills

Emergency Response

Education

High School Diploma or GED

Medical Assistant Certification

CPR Certification

Tools

Diagnostic Equipment

Medical Records Systems

Job description

Opportunities at WellMed

Part of the Optum family of businesses, WellMed believes all patients are entitled to the highest level of medical care. Join a team passionate about helping people achieve better health. We offer opportunities for physicians, clinical staff, and non-patient-facing roles, allowing you to make a difference while discovering the meaning behind Caring. Connecting. Growing together.

This role involves providing a variety of patient care activities supporting the Care Coach Connect Program in patients' homes and some office/clerical duties.

The CMA organizes the clinical environment, supports patient care, assists physicians and nursing staff, and communicates patient needs to the clinical team. Ensures quality customer service and adherence to policies including infection control, privacy, and confidentiality.

Primary Responsibilities:

1. Perform duties within the scope of a Certified Medical Assistant, including provider-supervised procedures, injections, diagnostic testing, and phlebotomy.
2. Coordinate healthcare screening results as directed by providers and policies.
3. Travel with providers to support patient care in homes, mobile units, and community settings within the NTX Market.
4. Conduct and complete health screenings according to required metrics.
5. Process documents accurately, copy results for physicians, and maintain organized records.
6. Record patient care documentation in medical records promptly and accurately.
7. Review medical information and test results before patient departure to ensure completeness.
8. Manage supplies, inventory, and log data, following up on discrepancies.
9. Promptly present abnormal results to providers for immediate attention.
10. Prepare clinical team charts post-visit for faxing, filing, and forwarding.
11. Ensure completion of results compilation and chart notes before visits, including hospital records, lab results, and specialty notes.
12. Document follow-up appointments and ensure completion in the system.
13. Review and ensure post-visit recommendations are completed, including prescriptions and referrals.
14. Maintain patient confidentiality and proper release of information.
15. Maintain certifications and quality control standards.
16. Promote a positive work environment and assist team members as needed.
17. Perform other duties as assigned, operate diagnostic equipment, assist with wound care, specimen collection, blood draws, and EKGs.
18. Ensure referrals are entered and followed up timely, assist in developing Plan of Care paperwork.

Required Qualifications:

• High school diploma or GED.
• Current Medical Assistant certification or registration, or ability to obtain within 90 days.
• Current CPR certification or ability to obtain within 30 days.
• Basic computer skills, knowledge of medical terminology, ICD-10 and CPT coding.
• Ability to react calmly in emergencies, travel frequently, and adapt to change.
• Reliable transportation, valid driver’s license, and insurance.
• Proof of immunity to certain diseases or vaccination documentation.

Preferred Qualifications:

• Graduation from an accredited Medical Assistant program.
• 3+ years of medical assistant experience or equivalent combined experience.
• Experience in a medical setting, bilingual skills, good communication, and customer service skills.

Physical & Mental Requirements:

• Ability to lift up to 50 pounds, push/pull 100 pounds, stand for long periods, and use fine motor skills.
• Ability to understand instructions, reason logically, and occasionally handle exposure to communicable diseases.

The hourly pay ranges from $16.00 to $28.85, based on experience and other factors. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k. We are committed to diversity, equity, and inclusion, and are an equal opportunity employer. Candidates must pass a drug test prior to employment.