Care Center Representative - Remote - 3RD SHIFT ONLY

Valued Relationships, Inc.; Ohio; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to handle emergency and non-emergency calls, dispatch responses, and provide compassionate support. You will enter data in real time, verify records, and communicate with empathy to ensure a positive member experience.

This fully remote role requires a high school diploma or GED, 0–1 year in customer service, and the ability to work weekends with 50 Mbps internet speed. Training and compliance testing will be completed during onboarding.

Qualifications

• Answer incoming emergency and non-emergency calls following protocols.
• Record call details, dispatches, and messages in real time with accuracy.
• Verify and update customer information in the system.

Responsibilities

• Answer incoming calls and dispatch responses per protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor medical alerts and offer care during stressful situations.
• Record details in real-time while maintaining accuracy.
• Communicate with empathy to ensure a positive member experience.
• Verify and update customer information in the system.

Skills

Empathetic communication

Oral and written communication

Calm under pressure

Self-motivated

Education

High School Diploma or GED

Tools

CRM systems

Typing 35 WPM

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

Care Center Representative

Start Date: November 30th, 2026

Shifts Available: 3RD SHIFT ONLY (includes one required weekend day)

Compensation: Starting at $16/hr

Fully Remote Role

As a Care Center Representative, you will:

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

The Ideal Candidate Will Bring:

• Soft Skills: Exceptional customer service and interpersonal skills. Strong oral and written communication abilities. Ability to remain calm and empathetic in high-pressure situations. A self-motivated attitude with the ability to work independently and collaboratively.
• Technical Skills: Proficient typing skills (35 WPM). Familiarity with customer service software and CRM systems (preferred). Ability to toggle between multiple screens and systems efficiently. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Education: High School Diploma or GED required.
• Experience: 0-1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Able to sit at and work on a computer with headset for periods of time.
• Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves.
• Ability to speak, hear and see for the assigned work day.
• Repetitive key stroke/data entry for the assigned work day.
• Minimal ambulating.
• Ability to answer a high volume of calls up to 100+ calls per day.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Eligibility

To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Equal Opportunity Employer

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Please reach out to us at [e-mail]