CARE CENTER AGENT

Independence Health System Inc.; Greensburg (Westmoreland County); Remote; USD 19,000 - 25,000; Full time

Job summary

Independence Health System Inc. is seeking a Care Center Agent to serve as the first point of contact for patients, handling information requests by phone and scheduling appointments with strong customer service.

You will verify demographics and insurance information, and assist with referrals and authorizations as needed. The role is fully remote after an onsite training period, with occasional travel to local office locations for meetings or essential in-person needs.

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: Medical Terminology.

Responsibilities

• Be the first point of contact for patients via phone, addressing information requests and assistance.
• Schedule office appointments, verify demographics and insurance information.
• Assist with data reporting, referrals and authorizations as needed.

Skills

Typing 35 wpm

Customer service

Education

High School Diploma or equivalent

Medical Terminology (preferred)

Job description

*FULLY-REMOTE UPON ONSITE TRAINING* With ability to travel to office locations for meeting or other in person needs.

The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient’s needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations.

Education

• Minimum: High School Diploma or equivalent
• Preferred: Medical Terminology

Registration/Certification/Licensure:

• N/A

Experience:

• Minimum: Proven basic computer skills and ability to type 35 words per minute.
• Preferred: One year experience in a switchboard, medical practice, or call center.

Other Requirements:

• N/A

Status:

• Non-Exempt

Physical Requirements:

The following frequency definitions apply to all Physical Requirements unless otherwise noted:

• Occasional : (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr)
• Frequent : (1/3 - 2/3 of day , 2.5 - 5.5 hrs/day, 5 - 24 reps/hr)
• Constant : (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)

NOTE: An asterisk (*) indicates that the item is an essential function.

Non-Material Handling

• Standing - Remaining on one's feet in an upright position remaining stationary - N/A
• Walking - Remaining upright on one's feet, and moving about - OCCASIONAL
• Sitting* - Body remains in a seated position - CONSTANT
• Stooping - To bend the body downward and forward by bending the spine at the waist - N/A
• Bending - To flex the upper body forward - N/A
• Twisting* - To rotate the upper body forward - OCCASIONAL
• Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A
• Ladders - To ascend and descend ladders - N/A
• Stairs - To ascend and descend stairs - N/A
• Kneeling - To move the body downwards and come to rest on both hands and both knees - N/A
• Squatting - To move the body downwards by bending both knees - N/A
• Crouching - To bend the body forward and downward by bending the spine and the legs - N/A
• Crawling - To move