Care and Safety Specialist (Security Guard) (Pool/PRN)

Connections Health Solutions; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401k plan

PTO

Parental leave

EAP

HSA/HDHP

FSA

Job summary

Connections Health Solutions is seeking a Care and Safety Specialist to create a welcoming, safe, and recovery-oriented environment at our facility entrances. You will act as a front-line presence, offering hospitality, guidance, and support while adhering to safety procedures and trauma-informed practices.

Responsibilities include greeting visitors, assisting with check-in, monitoring areas for safety concerns, and collaborating with clinical staff to ensure smooth operations.

Qualifications

• Experience in customer service, hospitality, or human services preferred.
• Strong interpersonal and communication skills with a warm, professional demeanor.
• Ability to remain calm and clear-headed in fast-paced or stressful situations.
• Comfortable engaging with individuals in emotional distress.
• Commitment to trauma-informed, person-centered practices.

Responsibilities

• Greet individuals, visitors, and staff warmly upon arrival and provide assistance, information, or direction.
• Maintain a welcoming, safe, and recovery-oriented environment at the front desk.
• Assist with check-in procedures, visitor processes, and general inquiries.
• Monitor public areas and communicate safety or facility concerns to the team.
• Support de-escalation efforts using trauma-informed approaches.
• Collaborate with clinical and operational staff to ensure smooth operations.
• Safely perform Safe Clinch patient restraint techniques as required by policy.
• Attend trainings and participate in safety drills.
• Perform light facility-support tasks and help with visitor flow as needed.

Skills

Customer service

Hospitality

Interpersonal communication

Calm under pressure

Trauma-informed communication

De-escalation techniques

Team collaboration

Education

High School Diploma or equivalent

Tools

Safe Clinch restraint techniques

Job description

We’re not just behavioral health people—we’re crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

We’re not just behavioral health people—we’re crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth.
We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What You'll Do

The Care and Safety Specialist helps in creating a welcoming, safe, and recovery-oriented environment for individuals, staff, and visitors. This role serves as a front-line presence at facility entrances, offering hospitality, guidance, and support while ensuring that basic safety procedures are followed. Care and Safety Specialists contribute to a calm, respectful atmosphere by building rapport, supporting individuals in distress, and assisting in de-escalation using trauma-informed approaches. Drawing from lived experience in recovery, the Specialist offers empathy, encouragement, and hope as part of a collaborative care team.

• Greet individuals, visitors, and staff warmly upon arrival and offer assistance, information, or direction as needed.
• Provide a consistent, friendly presence to support a positive and respectful environment.
• Assist individuals with check-in procedures, visitor processes, and general inquiries.
• Monitor public and common areas to identify and communicate any facility or safety concerns to the appropriate team members.
• Maintain awareness of the flow of individuals entering and exiting the facility and communicate observations that may support overall safety and operations.
• Respond calmly and appropriately during incidents or disruptions by notifying and supporting the appropriate staff.
• Use trauma-informed communication and de-escalation techniques to support individuals who may be experiencing stress or distress.
• Collaborate with clinical and operational staff to support a smooth and organized environment throughout the facility.
• Maintain a tidy and welcoming front-desk area, ensuring materials, signage, and supplies are up to date.
• Ensure adherence to facility policies regarding visitor access, contraband, and security screenings.
• Perform light facility-support tasks as needed, such as assisting with visitor badges, coordinating deliveries, or helping direct foot traffic.
• Attend trainings, maintain required certifications, and participate in safety/security drills.
• Safely and effectively perform Safe Clinch patient restraint techniques, ensuring the safety and dignity of individuals and staff.
• Perform other duties as assigned to support the mission of providing a safe, recovery-oriented environment.

What You'll Bring

• High School Diploma or equivalent required
• Experience in customer service, hospitality, human services, or similar roles preferred
• Strong interpersonal and communication skills with a warm, professional demeanor
• Ability to remain calm, patient, and clear-headed in fast-paced or stressful situations
• Comfortable engaging with individuals who may be in emotional distress
• Ability to sit, stand, or walk for extended periods as needed
• Commitment to trauma-informed, person-centered practices
• Must be able to perform Safe Clinch patient restraint techniques in alignment with facility policies and training standards
• Strong interpersonal and communication skills
• Ability to remain calm and effective in high-stress or emergency situations
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It Would Be Great If You Had

• Training in crisis intervention, de-escalation
• Behavioral health experience
• Lived experience of recovery from mental health and/or substance use challenges

What We Offer

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All Employees (Pool, Part-time And Full-time)

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.