Care and Operations Specialist

Virginia Commonwealth University; Richmond (VA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

Paid leave

Retirement plan

Job summary

Virginia Commonwealth University is seeking a Care and Operations Specialist for the Office of Student Advocacy. You will serve as a central contact for students, balance trauma-informed, non-clinical support with admin coordination, and connect students to internal and external resources to promote success and retention.

Daily duties include managing intake, case files, direct student support, programmatic and administrative tasks, and KPI tracking while collaborating with the Finance Team for

Qualifications

• Bachelor’s degree or equivalent in social work, psychology, education, public administration or related field.
• Empathetic and student-centered approach with timely action.
• Strong organizational and multitasking abilities with meticulous attention to detail.
• Excellent verbal and written communication skills.
• Experience in case management, student services, or administrative support.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency with Maxient and Google Workspace.
• Ability to work independently and in a team.
• Commitment to inclusive, respectful environment.

Responsibilities

• Manage intake processes and create student case files.
• Provide direct student support and programmatic support to diverse student groups.
• Provide administrative support to OSA staff.
• Track departmental KPIs and trends in student needs.
• Coordinate with Finance on procuring goods and services.
• Participate in professional development and university committees.

Skills

Empathetic approach

Organizational skills

Excellent communication

Case management

Discretion

Teamwork

Education

Bachelor's degree in Social Work, Psychology, Education, Public Administration or related

Master's degree in Social Work, Psychology, Education, Public Administration or related (preferred)

Tools

Maxient

Google Workspace

Job description

Unit: Student Affairs (Vice Provost) MBU

Department: Student Affairs

Department Summary: Navigating college can be a challenging experience. The mission for the Office of Student Advocacy is to champion the rights, welfare, and academic success of every student within our educational community. As the central hub for connecting students to resources and services, we are committed to fostering an inclusive and supportive environment where all students can thrive and reach their full potential.

Duties & Responsibilities

The Care and Operations Specialist serves as a vital operational and student-facing member of the Office of Student Advocacy (OSA) team, balancing non-clinical, trauma-informed student support with high-level administrative coordination. This professional is the central point of contact for students navigating academic or personal concerns and utilizes an empathetic, student-centered approach, ensuring students are seamlessly connected to essential internal and external resources to foster their success and retention.

Daily responsibilities include managing all intake processes, creating and assigning meticulous student case files, providing direct student support, providing programmatic support to special populations served by OSA, providing administrative support to all OSA staff, and tracking departmental key performance indicators and longitudinal student need trends. The Specialist also works closely with the Finance Team to procure goods and services and actively participates in professional development and university committees.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Social Work, Psychology, Education, Public Administration or related education, experience, certifications and/or training that demonstrates the knowledge, skills, and abilities required to perform the work.
• Empathetic and student-centered approach with a commitment to timely action and response.
• Strong organizational and multitasking abilities with meticulous attention to detail.
• Excellent verbal and written communication skills.
• Experience in case management, student services, or administrative support
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency with Maxient case management software and Google Workspace.
• Ability to work both independently and collaboratively within a team.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Master's degree in Social Work, Psychology, Education, Public Administration or related education, experience, certifications and training that demonstrates the knowledge, skills, and abilities required to perform the work.
• Minimum 2 years experience in case management, student services, or administrative support, preferably in a higher education or advocacy setting.
• Knowledge of university policies and student support systems.
• Experience with conflict resolution or crisis intervention.

Salary Range

46,000

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status

Exempt

Hours per Week

40

Restricted Position

Yes

ORP Eligible

No

University Job Title

35221N - Specialist SS 1

Contact Information

Contact Name: Xavier Bey

Contact Email: [e-mail]