Care Advocate - 257166

Medix™; Chicago (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

Medix is seeking a compassionate Healthcare Support Specialist to coordinate introductory video appointments, answer member questions, and guide families through care options. You will work with Care Delivery, Customer Support, Provider groups, and Product teams to ensure timely access to services and high-quality member experiences.

Ideal candidates have allied health background, 1–2 years direct patient care, and proficiency with Google Suite, CRM, EHRs, and Zendesk.

Qualifications

• Background in allied health, human services or healthcare.
• 1–2+ years of direct patient care experience.
• Experience in family planning and maternal-child health areas (pregnancy, postpartum, options counseling, menopause, adoption, surrogacy).
• Comfort with technology tools like Google Suite, CRM platforms, EHRs, and Zendesk.
• Certification or licensure in a healthcare-related field.

Responsibilities

• Prioritize tasks and manage a schedule of introductory video appointments.
• Answer questions about our product and provide personalized recommendations.
• Deliver exceptional customer service and escalate concerns appropriately.
• Navigate members’ networks to ensure access to care and investigate support.
• Coordinate with team members to provide immediate access to care and follow up.
• Provide education and resources related to program needs and follow up with materials.
• Collaborate with cross-functional partners across Care Delivery, Customer Support, Provider, and Product teams.
• Execute tasks to ensure optimal member experience and close outstanding items.
• Participate in cross-functional projects with other departments.
• Identify referral needs and collaborate with Maven providers.
• Anticipate and address members' social determinants of health needs.

Skills

Allied health background

Direct patient care

Family planning experience

Tech savvy

Healthcare licensure/certification

Education

Healthcare licensure/certification

Job description

• Prioritizing tasks and managing a schedule of meeting members to conduct introductory video appointments
• Upholding our value of moving fast by answering and assisting with questions about our
• product and providing personalized recommendations for supporting member needs
• Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately
• Navigating members’ networks to ensure access to care, and investigating available support
• Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member
• Providing education and resources related to program needs and following up with appropriate materials
• Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams
• Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items
• Participating in cross functional projects and collaborating with other departments where needed
• Identifying referral needs and collaborating with Maven providers
• Anticipating and addressing member’s social determinants of health needs

Required Skills

• A background in allied health, human services or healthcare
• 1-2+ years of direct patient care experience
• Experience in family planning and maternal-child health areas/others such as pregnancy,
• postpartum, options counseling, menopause, adoption, surrogacy
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk
• Certification or licensure in a healthcare related field

Schedule/Shift

Tuesday-Saturday OR Sunday - Thursday, 11am-7:30pm, OR 3pm-11:30pm ET