Care Advocate

Mindbloom, Inc.; Northern (KY); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Remote-first from founding

Competitive hourly rate: $25+ per hour

Therapy discount for you and your家?}

Mindbloom benefits and culture

Résumé du poste

Mindbloom in the United States is seeking a Care Advocate for our remote-first, independent contractor team. You will engage with prospective clients by phone or text, guiding them toward the first step of healing with our ketamine therapy program.

You’ll address questions, build trust, and help families make informed decisions about psychedelic therapy. This role emphasizes empathy, clear communication, and client-centered support.

Qualifications

• Compassionate, client-first mindset and ability to build trust.
• Excellent verbal and written communication skills.
• Comfort with teaching oneself new tools and adapting to new processes.
• Capable of guiding clients through decision-making with integrity.
• Ability to work independently in a remote environment.

Responsabilités

• Connect with prospective clients by phone or text, turning uncertainty into confidence to move forward.
• Reconnect with near-step clients and encourage them to start care.
• Answer questions about the program and research, translating complex information into clear guidance.
• Advocate for client needs and share experiences with the team to improve care for all clients.

Connaissances

Empathy

Communication

People skills

Self-motivation

Tech Savvy

Integrity

Description du poste

We’re on a mission to e nd America’s mental health crisis. Founded in 2018, Mindbloom is the #1 trusted brand in psychedelic therapy.

Today, we’re the first and largest national provider of ketamine therapy for depression, anxiety, and PTSD. Our product is the most clinically effective and premium client experience by far, all while being affordable to everyday Americans, 100% from the comfort and convenience of home.

Every day, we hear stories of transformation from clients like Leslie, “I suffered from crippling anxiety, depression, and became treatment-resistant. I tried Mindbloom out of literal desperation. Ketamine therapy has changed my life – perhaps even saved it”.

Tomorrow, Mindbloom will offer the next generation of psychedelic medicines, including MDMA and psilocybin.

Do The Best Work Of Your Life

The care teams you build are the care you deliver.

Mindbloom is an intense, mission-obsessed, and fun environment. We might take our work a little too seriously, but never ourselves. Clients come first, and we hold a high bar for talent and performance.

• Our Medical Director, Dr. Leonardo Vando, is a pioneer in psychedelic therapy

We don’t just transform our clients’ lives – we transform our Bloomineers’ lives too through a culture of freedom and responsibility.

• Remote-first from founding
• Conscious leadership
• Consistent, candid feedback

Bloomineers get 90% off psychedelic therapy, and 40% for their family, the first company anywhere to do it

As a Care Advocate, you'll be the reason someone takes their first step toward healing, meeting every call with the support, professionalism, and responsiveness that earns trust.

• Connect with prospective clients the moment they reach out by phone or text, turning their uncertainty into the confidence to move forward
• Reconnect with prospective clients who almost took the step, and give them the encouragement to finally begin, ensuring no one who attempted to reach for care falls through the cracks
• Take on every question about the program and our research, transforming the unfamiliar into something clients can trust
• Champion what clients need, bringing their experiences straight to the team so care improves for every client who follows

Availability Requirements

Shifts run in these windows (ET):

• Weekday days (M-Th): 11am–7pm
• Weekday evenings: 7pm–10pm

Minimum commitment

• 20 hours per week, at least 2 hours per shift
• 8 hours of weekday day shifts per week
• 6 hours of weekday evening shifts per week
• 12 hours of weekend shifts per month
• Mission-Obsessed: You’ve experienced altered states of consciousness
• Remote-able: You do your best work independently, holding yourself accountable and staying driven all on your own. You're located in the US (excluding CA & MA).
• Compassionate Persuasion: You meet clients with genuine care and guide them toward the right decision, never pushing, always supporting
• People Person: You're energized by talking to people and earn their trust naturally
• Tech Savvy: You teach yourself new tools quickly and troubleshoot independently
• Practice Intellectual Honesty: You seek and speak the truth directly and possess high courage and low ego
• Cultivate Wholeness: You bring your authentic self and practice positivity

Screening Process

• Client Call Interview
• Culture Interview
• Reference Calls

The hourly rate for this role as an independent contractor starts at $25 USD.