Care Advocate

Henderson Hospital; McAllen (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Challenging and rewarding work

Competitive Compensation & Generous P0

Excellent Medical, Dental, Vision and

Job summary

Prominence Health in McAllen, TX is seeking a Care Advocate to educate members and providers about benefit plans, schedule appointments, navigate bills, and arrange transportation for Medicare lines of business. You will work closely with multidisciplinary teams to ensure accurate information and smooth access to services.

This role emphasizes compassionate communication and patient-centered care in a value-based model.

Qualifications

• High school Diploma or GED required; AA degree preferred.
• Basic understanding of medical terms and processes preferred.
• Strong communication skills both written and verbal.
• Positive customer service skills including active listening, empathy and compassion when resolving member and provider questions, problems or complaints.
• Resourceful, good problem solving abilities, attention to detail, and teamwork orientation.
• Technical proficiency as it relates to software navigation, web-based program organization, and a clear understanding of office program.
• Flexibility to meet the changing demands of the business.
• Ability to be present, complete any task assigned, consistently do the right thing, work together toward the business goals

Responsibilities

• The Care Advocate educates members and providers about benefit plans and coverage.
• Schedules member appointments, navigates bills, and coordinates transportation for Medicare lines of business.

Skills

Empathy & active listening

Strong communication

Patient care

Detail oriented

Teamwork

Tech proficiency

Education

High school Diploma or GED

AA degree preferred

Tools

Office software

Job description

Responsibilities

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at: https://prominence-health.com/

Job Summary:

The Care Advocate is a dedicated health care professional who compassionately and quickly advocates for our member’s care through educating members and providers of the benefit plans, scheduling member appointments, navigating bills, and arranging transportation for Medicare lines of business.

Benefit Highlights:

• Loan Forgiveness Program
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Qualifications and Requirements:

• High school Diploma or GED required. AA degree preferred.
• Basic understanding of medical and health care terms and processes preferred.
• Strong communication skills both written and verbal.
• Positive customer service skills including active listening, empathy and compassion when resolving member and provider questions, problems or complaints
• Resourceful, good problem solving abilities, attention to detail, and teamwork orientation.
• Technical proficiency as it relates to software navigation, web-based program organization, and a clear understanding of office program.
• Flexibility to meet the changing demands of the business.
• Ability to be present, complete any task assigned, consistently do the right thing, work together toward the business goals
• Appetite for growth, learning and working in a fast-paced, challenging environment.
• Ability to learn new lines of business, software, platforms and methods for processing member and provider service requests.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at: https://prominence-health.com/

Job Summary:

The Care Advocate is a dedicated health care professional who compassionately and quickly advocates for our member’s care through educating members and providers of the benefit plans, scheduling member appointments, navigating bills, and arranging transportation for Medicare lines of business.

Benefit Highlights:

• Loan Forgiveness Program
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Qualifications and Requirements:

• High school Diploma or GED required. AA degree preferred.
• Basic understanding of medical and health care terms and processes preferred.
• Strong communication skills both written and verbal.
• Positive customer service skills including active listening, empathy and compassion when resolving member and provider questions, problems or complaints
• Resourceful, good problem solving abilities, attention to detail, and teamwork orientation.
• Technical proficiency as it relates to software navigation, web-based program organization, and a clear understanding of office program.
• Flexibility to meet the changing demands of the business.
• Ability to be present, complete any task assigned, consistently do the right thing, work together toward the business goals
• Appetite for growth, learning and working in a fast-paced, challenging environment.
• Ability to learn new lines of business, software, platforms and methods for processing member and provider service requests.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.