Care Advisor - 258326

Medix™; Dallas (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Voluntary Benefits

Life/AD&D/Disability Insurance

PTO 18 days in first year

HSA

401k

Benefits enrollment after 30 days

Job summary

Medix™ in Dallas, TX is seeking a Care Advisor for a fully onsite role in Downtown Dallas. The position offers $20–$25 per hour, training hours 8:30 a.m. to 5:30 p.m. for six weeks, and a Monday–Friday schedule with 7 a.m.

to 8 p.m. coverage. After training, you may work remotely one day per week, increasing to two days after meeting metrics. Responsibilities include guiding members through the surgical continuum, scheduling, referrals, and coordinating with provider offices; the company

Qualifications

• Bachelor's or Associate's Degree required.
• Ability to commute to and work in the Dallas office daily.
• Ability to work in a fast paced environment.

Responsibilities

• Assist members with finding a provider in network for surgeries.
• Assist with scheduling procedures.
• Handle inbound and outbound calls.
• Send referrals.
• Confirm appointments with patients and provider offices.
• Taking information from members and logging this correctly into the CRM system.
• Coordinate follow up appointments.
• Call provider offices to request medical records.

Skills

Customer service

Healthcare knowledge

Education

Bachelor's or Associate's Degree

Tools

CRM software

Job description

• Direct hire opportunity with a growing organization
• Fully onsite opportunity - Downtown Dallas Texas 75201
• Pay rate - 20 to 25 an hour (determined by highest level education, healthcare experience, customer service experience and total number of years of work experience)
• Monthly bonuses offered based on performance ($700-$1200 per month) after training
• Parking - $150 parking stipend monthly
• Start date - 11/30 (no time off allowed in the first 6 weeks of training)
• They are closed on all major holidays including December 24th, 25th and January 1st
• Shift - Monday to Friday, 8 hour shift within their hours of operation
• *Must be available to work any shift between 7am to 8pm*
• Training hours are generally 8:30 a.m. to 5:30 p.m., Monday to Friday for the first 6 weeks of training
• After 9 months you would have the opportunity to work remotely one day a week! If you hit your metrics for three consecutive months, you can work from home 2 days a week

About the company:

By curating a Network of Excellence composed of the nation's top specialists for surgery, cancer care, infusions and more, we deliver excellent care with significant cost savings to employers and their workforces. We also pair members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. We are trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

As a Care Advisor you would help create a concierge-level experience for members by navigating them through the surgical continuum. You would play a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of the role is engaging and selling the value of our service to every member. Responsibilities include answering questions, education on the surgery process, incentives for participation, and helping with provider selection along with coordination with physician offices. Successful Care Advisors will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. High energy, an empathetic approach, and passion for providing top-tier customer service are necessary! Must have the ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers a rewarding opportunity to positively impact the lives of our members and their families.

Responsibilities:

• Assist members with finding a provider in network for surgeries
• Assist with scheduling procedures
• Handle inbound and outbound calls
• Send referrals
• Confirm appointments with patients and provider offices
• Taking information from members and logging this correctly into the CRM system
• Assist with booking travel
• Coordinate follow up appointments
• Call provider offices to request medical records

Qualifications:

• Bachelor's or Associate's Degree required
• Ability to commute to and work in the Dallas office daily
• Ability to work in a fast paced environment

Benefits offered:

• Medical, Dental and Vision insurance
• Voluntary Benefits
• Life, AD&D and Disability Insurance
• 18 days of PTO in your first full year of employment
• HSA
• 401k
• You have 30 days from your hire date to enroll. Your benefits begin on the first day of the month following 30 days of employment