Care Advice Line Health Advisor

Privia Health; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A healthcare technology firm is seeking a candidate for their Care Advice Line to handle patient inquiries and support care coordination. The ideal applicant will have excellent communication skills and a patient-centered approach. Responsibilities include managing calls, educating patients on self-management, and collaborating with clinical teams. The position offers a pay of $20/hr, with flexible hours and the opportunity to work remotely.

Benefits

Medical, dental, and vision insurance

401K

Paid time off

Wellness programs

Qualifications

• Ability to answer incoming calls promptly and according to SOP.
• Chart in the EMR accurately according to healthcare standards.
• Remain patient and polite in all call situations.

Responsibilities

• Support the Care Advice Line call queue operating 365 days a year.
• Provide education and assistance with patient self-management goals.
• Collaborate effectively with integrated care teams for patient support.

Skills

Effective communication

Patient handling

Collaboration with care teams

Job description

Overview

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Responsibilities

• Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/year.
• Answer incoming calls promptly and according to SOP and training guidelines.
• Provide effective communications, written and verbal to patients, caregivers, peers, and healthcare providers at all times.
• Accurately identify patients, caregivers and their primary purpose and need for calling the CAL.
• Triages and transfers calls and cases appropriately to RNs, providers, team members and 911.
• Able to remain patient and polite through all call situations.
• Chart in the EMR and applicable applications accurately and efficiently according to national healthcare standards.
• Collaborate effectively with integrated care team to support care coordination for patients.
• Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities.
• Motivate patients to be proactive about their health.
• Provide education and assistance with patient self-management goals.
• Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs.
• Assist in scheduling PCP, Virtual Clinic or specialist appointments as necessary.
• Assist with appropriate and miscellaneous "other duties" and projects as assigned and able.
• The slotted shifts for this position are (EDT): Weekends, 9a-9pm, 2 weekends/month minimum on average; Weeknights, 5pm-9pm, approximately 20 hours per week; Optional and flexible in 2, 4, 6 and 8 hour increments; Every 3rd Holiday 5pm -9pm at a minimum.
• Other Duties as Assigned

Qualifications

• Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/year.
• Answer incoming calls promptly and according to SOP and training guidelines.
• Provide effective communications, written and verbal to patients, caregivers, peers and healthcare providers at all times.
• Accurately identify patients, caregivers and their primary purpose and need for calling the CAL.
• Able to remain patient and polite through all call situations.
• Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards.
• Collaborate effectively with integrated care team to support care coordination for patients.
• Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities.
• Motivate patients to be proactive about their health.
• Provide education and assistance with patient self-management goals.

Compensation

The hourly pay for this role is $20.00/hr in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (remote workers only)

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

EEO Statement

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.