Care Access Specialist- Patient Access Center - CASI

Freddie Mac; Morrisville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Une opportunité passionnante chez une entreprise de services de santé permettant de travailler à distance. Le poste implique de fournir un service client de qualité, de gérer les rendez-vous des patients et d'assurer la précision des informations. Les candidats doivent avoir un diplôme de lycée et au moins trois ans d'expérience en service client, avec de solides compétences en communication et en organisation.

Benefits

Opportunité de carrière et de croissance

Environnement de travail collaboratif

Impact positif sur la satisfaction des patients

Qualifications

• Trois (3) ans d'expérience en service client ou administratif.
• Compétences en communication forte et attitude professionnelle.
• Capacité à collaborer et à s'adapter aux changements.

Responsibilities

• Fournir un excellent service client aux patients et au personnel.
• Vérifier l'exactitude des informations des patients.
• Gérer les rendez-vous des patients, annulations et reprogrammes.

Skills

Communication

Collaboration

Organizational skills

Education

High School Diploma or GED

Tools

Electronic health record software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $26.51 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and access to care

What to Expect (Job Responsibilities):
- Provide excellent customer service while assisting patients and staff with inquiries and appointment scheduling
- Verify and ensure accuracy of key patient information for safety and billing purposes
- Schedule new and follow-up patient appointments, managing cancellations and rescheduling as needed
- Handle incoming and outgoing referrals for multiple clinics in accordance with established policies
- Respond to patient messages and manage clinic communications effectively

What is Required (Qualifications):
- High School Diploma or GED
- Three (3) years of customer service and/or clerical experience
- Strong communication skills and a positive, professional demeanor
- Ability to collaborate as a team player and adapt to changes for continuous improvement
- Proficiency in using telecommunication systems and electronic health record software

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting or patient access role
- Familiarity with Epic or similar electronic health record systems
- Demonstrated ability to precept and train new co-workers
- Knowledge of referral management processes
- Strong organizational skills with attention to detail

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #PatientAccess

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