Care Access Specialist - Care Access AC Faculty Physicians

UNC REX Healthcare; Morrisville (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a Care Access Specialist to serve as the primary contact for patient registration. This full-time position involves scheduling appointments, verifying patient information and ensuring excellent customer service in a supportive environment. Candidates should have a high school diploma and at least three years of customer service experience.

Qualifications

• Three years of customer service and/or clerical experience required.
• Demonstrates willingness to change to ensure continuous improvement.
• Ability to verify patient information and schedule appointments.

Responsibilities

• Assists in patient registration by scheduling appointments and verifying information.
• Ensures excellent customer service and manages communications.
• Handles referrals and messages in the clinic settings.

Skills

Customer Service

Communication

Team Player

Education

High School Diploma or GED

Job description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.

Responsibilities:

1.Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards
2.Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
3.Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
4.Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
5.Answers telephones, directs calls, takes and delivers messages in Epic.
6.Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
7.Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
8.Effectively precepts new co-workers as assigned.
9. Message and respond to patient messages in the two-way texting platform
10. Answers clinic and provider in-basket messages
11. Work clinic cancellation, no show, recall worklists
12. Other admin work as needed

Other Information

Other information:
Education Requirements:
● High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
● Three (3) years of customer service and/or clerical experience required.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Care Access AC Faculty Physicians

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.66 - $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.