Care Access Representative

Open Door Family Medical Centers, Inc; Village of Tarrytown (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) plan

Flexible spending accounts

Generous paid time off

Onsite Wellness facilities

Educational assistance

Job summary

Open Door Family Medical Centers seeks a Care Access Representative for Ossining or Tarrytown to promote patient access to health and wellness services. You will assist with RD and Behavioral Health scheduling, outreach, and rapid rebooking to reduce no-shows.

The role requires bilingual Spanish/English fluency, strong customer service, and the ability to navigate complex schedules within a team-based care model.

Qualifications

• High school diploma or GED required.
• Bilingual Spanish and English fluency required.
• Proficient computer use, including Microsoft 365 applications.
• Strong customer service and written/speaking communication abilities.

Responsibilities

• Assist in managing schedules for Registered Dietitians and Behavioral Health providers.
• Schedule and reschedule patients; confirm appointments by phone or text.
• Assess barriers to attendance and help address them.
• Respond to patient inquiries daily.
• Conduct Social Care Network screenings and connect to follow-up navigation.
• Outreach for educational program participation and maintain documentation.

Skills

Bilingual Spanish/English

Interpersonal skills

Active listening

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at www.opendoormedical.org.Open Door is currently seeking a Care Access Representative in our Ossining or Tarrytown location. The Care Access Representative has overall responsibility in a patient-centered team-based approach to promote patient access to health and wellness services. Primary responsibilities include supporting the Registered Dietitians and Behavioral Health providers with active schedule management, including patient outreach, confirmation calls, and rapid rebooking to reduce no-show rates and maximize provider productivity. In addition, the Care Access Representative will conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation.DUTIES AND RESPONSIBILITIESAssists in the management of the Registered Dietitian and Behavioral Health providers’ schedules to optimize access, continuity of care and productivitySchedule and reschedule patientsConfirms appointments with patients via phone or textAssesses barriers to appointment attendance and assists patients with addressing identified barriersRespond to patient inquiries dailyConduct Social Care Network screenings and connect patients with identified needs to follow-up navigationOutreaches and schedules participants for participation in educational programs (e.g. group nutrition education programs)Manages documents and telephone encountersProvides excellent customer serviceAttends team and/or staff meetings as assignedPerform additional duties as assignedQUALIFICATIONSEDUCATION: High school diploma or GED requiredBilingual Spanish and English fluency requiredProficient computer use, including Microsoft 365 applicationsAble to understand and follow detailed instructionsHighly organized and self-directed, able to multi-taskStrong interpersonal skills including excellent active listening and clear oral and written communication skillsStrong customer service, patient-centered orientationPassionate about providing high quality care to low-income, under-served individuals and those lacking access to health careEngaging, warm and caring personality, empathetic and driven to assist patientsAble to function effectively as a member of an interdisciplinary team and committed to collaborative team-based careCulturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programmingFlexible and solutions drivenComfortable working in a fast-paced, high accountability environment with different types of providersEffective in problem solving and exhibits excellent judgment and the ability to prioritizeExperience providing health education and/or care/support in a medical or behavioral health setting preferredMaintains a safe environment of care for patients and staffThere are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to affect positive change in the health and lives of thousands of residents in Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on measurable goals and organizational success.If you want to make a difference in the lives of thousands of patients and the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.Open Door is an Equal Opportunity Employer