Care Access Manager

UnitedHealth Group; Waukesha (WI); On-site; Confidential; Full time

Job summary

UnitedHealth Group's ProHealth Care system seeks a Manager, Care Access to lead patient access across multiple sites in the Waukesha, WI area. You will oversee revenue cycle, call center operations, clinical outreach, and patient communications to ensure compliant, timely access to services.

The role emphasizes staff development, data-driven performance, and collaboration with clinical leaders. Onsite presence five days a week is required, with a focus on improving access workflows and patient

Qualifications

• 3+ years of front end revenue cycle operations experience (registration, scheduling, eligibility, authorizations, or access-related denials).
• 3+ years of operational experience in health care settings.
• 3+ years of healthcare experience in patient access or related fields.
• 1+ years of leadership experience managing a team.
• Demonstrated analytical, communication, and collaboration skills.
• Demonstrated ability to lead change and manage complex operations.
• Reside in or within commuting distance to Waukesha, WI; onsite work five days a week.

Responsibilities

• Lead and manage patient access functions across multiple sites, including revenue cycle, call center operations, clinical outreach, and patient communications.
• Ensure compliance with federal, state, and local regulations related to Patient Access.
• Partner with clinical leaders and stakeholders to support integrated access workflows.
• Develop, coach, and mentor leaders and staff through formal and informal training and development.
• Drive performance improvement through data analysis, workflow optimization, and quality initiatives.
• Support financial planning, forecasting, and budget management for assigned departments.
• Foster a collaborative, patient-focused culture aligned with PHC's mission and values.
• Lead teams through change and ambiguity while maintaining operational efficiency and service quality.

Skills

Revenue Cycle Operations

Operational Leadership

Healthcare Experience

Data Analysis

Communication & Collaboration

Change Management

Job description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

Managers in the ProHealth Care (PHC) system support the implementation of PHC's strategic priorities by aligning department goals and translating strategic priorities into staff commitment, action and accomplishment in their area of responsibility. They will demonstrate commitment to excellent patient care and ensure that all team members are able to achieve a solid, positive and collaborative culture that supports patients.

The Manager, Care Access is primarily responsible for planning, organizing, managing, and controlling all access functions. This position is responsible for management of the staff and systems across multiple sites that will assure patient and provider friendly access to ProHealth Care system services and patient care. This includes, but is not limited to, Revenue Cycle functions, call center functions, clinical outreach and indirect patient care support (communication management of letters and emails to patients). This role also ensures compliance with federal, state and local regulations concerning Patient Access.

This role is located onsite in Waukesha, WI area.

Primary Responsibilities:

• Lead and manage patient access functions across multiple sites, including revenue cycle, call center operations, clinical outreach, and patient communications


• Ensure compliance with federal, state, and local regulations related to Patient Access


• Partner closely with clinical leaders and internal/external stakeholders to support integrated access workflows


• Develop, coach, and mentor leaders and staff through formal and informal training and development


• Drive performance improvement through data analysis, workflow optimization, and quality initiatives


• Support financial planning, forecasting, and budget management for assigned departments


• Foster a collaborative, patient focused culture aligned with ProHealth Care's mission and values


• Lead teams through change and ambiguity while maintaining operational efficiency and service quality

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in front end revenue cycle operations, including registration, scheduling, eligibility, authorizations, and/or access related denials


• 3+ years of operational experience


• 3+ years of healthcare experience


• 1+ years of leadership experience leading a team


• Demonstrated solid analytical, communication, and collaboration skills


• Demonstrated ability to lead change and manage complex operations


• Reside in or a commutable distance to Waukesha, WI


• Ability and willingness to work onsite in varying clinics/hospitals in Waukesha county five days a week

Preferred Qualification:

• Clinical experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.