Care Access Associate - UH MRI - University Hospital

USA Health; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

University of South Alabama is seeking a patient access/registration professional to support clinic operations on-site. You will greet patients, collect and verify demographic and insurance information, and ensure accurate charting for scheduled clinics.

Experience with Electronic Medical Records and strong attention to detail are preferred. The role requires a High School Diploma or equivalent with at least 1 year in a healthcare or customer service setting.

Qualifications

• High School Diploma or equivalent and 1 year of experience in access center, customer service, or healthcare setting Required
• Experience with Electronic Medical Records Preferred
• Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience. Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Responsibilities

• Calls patients to remind them of scheduled appointments and to verify demographic information for billing purposes
• Prepares charts and encounter tickets for scheduled clinics in accordance with policies
• Greets patients in a friendly manner and checks patients into clinic
• Obtains demographic and insurance information and verifies insurance through carrier websites
• Maintains medical records and files clinical data, referrals, inpatient records and test results daily
• Processes all medical records requests and HIPAA compliant disclosures
• Ensures patient confidentiality and handles cash, co-pays, and billing inquiries

Skills

Customer service

Data entry

HIPAA compliance

Communication skills

Education

High School Diploma

Tools

Electronic Medical Records

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Calls patients to remind them of scheduled appointments, to reschedule 'no show' appointments and to verify demographic information for billing purposes
• Prepares charts and encounter tickets for scheduled clinics in accordance with written policies and guidelines
• Greets patients in a friendly manner
• Obtains demographic and insurance information
• Verifies insurance through individual insurance carrier websites and documents necessary information for billing purposes
• Obtains insurance and medical records release authorization in accordance with HCFA guidelines and Risk Management policies
• Checks patients into clinic
• Notifies patients of non-covered services being rendered
• Checks patients out of clinic
• Reviews encounter tickets for completeness and accuracy of CPT and ICD9 codes and follows up with provider when appropriate codlng end documents are not available
• Keys all charges into computerized billing system
• Collects patients co-payments or balances due on account and enters payments into the system
• Answers patients' inquiries regarding fees and payments
• Prints bills on demand for patients requesting them at time of service
• Tracks encounter tickets daily to ensure that all clinical activities are posted, that a 'no show' and 'canceled' patients are correctly recorded on both the information system and medical records for compliance purposes, and that charges, payments and deposits balance;
• Follows appropriate cash handling policies and procedures
• Schedules patient appointments for faculty and other medical providers rn accordance with written policies and guidelines
• Answers telephone inquiries and provides basic information regarding physician qualifications, available appointment times, directions and billing requirements
• Screens telephone calls and connects patients to staff most qualified to handle inquiries deemed outside the scope of this position (I.e. medical, legal, compliance issues) in accordance with policies and procedures
• Verifies referral authorizations for clinical activities
• Generates, referral authorization requests to other specialists following written policies and procedures
• Maintains medical records
• Files clinical data, referrals, inpatient records and test results daily
• Processes all medical records requests, disability forms and subpoenaed records according to HIPAA and Risk Management guidelines and policies
• Utilizes health network information system for patient registration, scheduling appointments, checking patients in and out and
• patient inquiry
• Ensures patient confidentiality
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as required.
• Cardiac monitor placement
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 1 year of experience in access center, customer service, or healthcare setting Required
• Experience with Electronic Medical Records Preferred
• Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience. Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer - minorities/females/veterans/disabilities/sexual orientation/gender identity.