Cardiothoracic Transplant Account Manager

CareDx; Cleveland (OH); Remote; USD 230,000 - 260,000; Full time

Benefits offered by this job

Base salary + incentive compensation

Health benefits

401(k) matching

Employee Stock Purchase Plan

Pre-tax commuter benefits

And more!

Job summary

CareDx is a leading precision medicine diagnostics company advancing care in transplant, oncology, and cell therapy. The Transplant Account Manager (TAM) drives adoption and growth of the transplant diagnostics portfolio, focusing on heart and lung programs in transplant centers.

You will work with SAM, CMs and MSLs to execute account strategies and meet commercial goals. Ideal candidates have a decade of healthcare sales or strategic account management experience, strong communication, and deep

Qualifications

• Bachelor's degree required; advanced degree preferred
• Minimum of 10 years sales or strategic account management experience in healthcare
• Experience selling into hospitals or enterprise accounts with multi-stakeholder engagement
• Track record of developing account strategies in a matrixed organization
• Strong written and oral communication and organizational skills
• Willing to travel up to 75% including day trips and overnight travel
• Field and customer facing 4 days per week
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools like PowerBI
• Clinical or sales experiences in Transplant or related areas
• Deep clinical knowledge of transplantation is strongly preferred

Responsibilities

• Develop deep understanding of account needs and tailor solutions within the CareDx portfolio
• Create and execute strategic account plans to drive adoption and growth
• Demonstrate product knowledge and clinical proficiency to support customers
• Build strong relationships with stakeholders and influencers; solicit feedback
• Forecast and manage the sales pipeline; report performance metrics to leadership
• Collaborate with internal teams to address customer needs and create solutions

Skills

Strategic account management

Healthcare sales

Excellent communication

Travel readiness

Salesforce.com

PowerBI

Microsoft Office

Education

Bachelor's degree required

MBA preferred

Tools

Salesforce.com

PowerBI

Excel

PowerPoint

Outlook

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio and ecosystem (www.caredx.com/products-and-services/transplant-services). Focusing primarily on heart and lung programs in the transplant center, the TAM will coordinate and collaborate with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results. The TAM role reports directly to the Regional Director (RD).

Essential Duties & Responsibilities

Strategic Account Management: Develop a deep understanding of account's needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.

Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.

Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.

Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.

Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.

Leading through influence while collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications

• Bachelor's degree required, advance degree (e.g., MBA) preferred
• Minimum of 10 years sales or strategic account management experience in the healthcare industry
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments.
• Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization
• Strong written and oral communication & organizational skills
• Must be willing to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences
• Willing to be in the field and customer facing a minimum of 4 days per week
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools like PowerBI
• Clinical or sales experiences in Transplant, Cardiology, Respiratory, Pulmonology, Molecular Diagnostics and Lab
• Deep clinical knowledge of transplantation is strongly preferred

Role Competencies

• Healthcare Market Understanding: Anticipates the potential business implications of an evolving healthcare marketplace and identifies new opportunities for growth
• Business & Territory Planning: Aligns market and customer needs and insights with CareDx products, solutions and services to develop strategic action plans
• Analytics and Insight Generation: Leverages many sources of complex business and customer data to generate insights, identify market trends and opportunities, and inform decision making.
• Account Management: Develops a deep understanding of customer needs and aligns them with CareDx products, solutions and services to attain mutually beneficial outcomes
• Consultative Selling Agility: Applies selling skills to understand and meet customer needs and ensure sales execution is compliant and strategically aligned with business objectives to maximize sales results

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

The U.S. EEO posters are available here.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

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Remote: US Only roles

USD $230,000 - $260,000