Cardiology Outpatient RN - Triage & Patient Experience

Lovelace Health System; Albuquerque (NM); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Health benefits

Career growth opportunities

Job summary

Lovelace Health System in Albuquerque, NM seeks an experienced RN for day shift, full-time Hospital Outpatient Department Administration in Cardiology Triage. You will triage calls, assess patients, and coordinate care transitions from inpatient to home while supporting 29 providers across EP, noninvasive, and invasive services.

Qualifications include an Associate’s or Diploma in Nursing and NM licensure; BLS within 14 days. ACLS/PALS may be required by the department.

Qualifications

• Associate’s Degree or Diploma of Nursing.
• Valid NM Nursing license or NM compact license (within 90 days of hire).
• BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care.
• HIRING DEPARTMENT MAY ALSO REQUIRE ACLS and or PALS.

Responsibilities

• Develop, implement and manage key patient experience initiatives to assist NMHI in realizing their goal of being the premier cardiovascular service line provider by creating the best patient experience possible.
• Triage of patient phone calls and patient portals, developing and ensuring customer service standards and driving patient portal adoption.
• Assist patients with the transition in cardiac care from inpatient to home.
• Responsible and accountable for the practice of Professional Nursing, to include patient care and staff management assigned to the RN in his/her charge.
• Develop, implement and manage key patient experience initiatives to assist NMHI in realizing their goal of being the premier cardiovascular service line provider by creating the best patient experience possible.
• Responsible for triage of patient phone calls and patient portals, developing and ensuring customer service standards and driving patient portal adoption.
• Assist patients with the transition in cardiac care from inpatient to home.
• Adheres to policies and procedures and regulations to ensure compliance and patient safety.

Skills

Telephone triage

Assessment & treatment

Patient education

Nursing leadership

Staff management

Cardiology care

Education

Associate's Degree in Nursing

Bachelor's Degree in Nursing

Job description

Lovelace Health System in Albuquerque, NM seeks an experienced RN for day shift, full-time Hospital Outpatient Department Administration in Cardiology Triage. You will triage calls, assess patients, and coordinate care transitions from inpatient to home while supporting 29 providers across EP, noninvasive, and invasive services.

Qualifications include an Associate’s or Diploma in Nursing and NM licensure; BLS within 14 days. ACLS/PALS may be required by the department.