Cardiology Office Coordinator I (Onsite)

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 29,000 - 36,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) is seeking an Office Coordinator in the Division of Cardiology. The role is 80% patient care coordination, including appointment scheduling for medically complex patients, telephone encounters, and chart management.

Candidates should have at least one year of administrative experience, a High School Diploma or GED, and familiarity with EPIC and HIPAA. The position emphasizes strong communication, organization and the ability to work independently.

Qualifications

• High School Diploma / GED required.
• At least 1 year of administrative experience in office or clinical setting required.
• Basic knowledge of administrative processes and office management.
• Familiarity with medical terminology and HIPAA regulations.
• Experience with EPIC or electronic medical record systems preferred.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Answer telephones, route and screen callers, take messages, and provide routine information to callers promptly and courteously.
• Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to inquiries and assist stakeholders according to procedures.
• Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
• File and retrieve documents including phone messages.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
• Oversee and order office supplies for the department.
• Other duties and administrative support projects as assigned.

Skills

Administrative skills

Medical terminology

HIPAA knowledge

EPIC EMR

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Communication skills

Customer service

Organizational skills

Time management

Confidentiality

Independent work

Stakeholder collaboration

Education

High School Diploma / GED

Tools

EPIC EMR

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

SHIFT: Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Division of Cardiology is recruiting an Office Coordinator. The team is looking for strong customer service skills, comfortable speaking to families over the phone, attention to detail, and strong organizational skills. The position is 80% patient care coordination which includes appointment scheduling for medically complex patients, telephone encounters, medication refills, records, etc.

Responsible for scheduling and providing somewhat complex information to callers. Works under some supervision. Problems are routine in nature but may involve more complex decision making than Office Assistant (entry level Admin role). Gains experience in working with order and structure, prioritizing tasks and managing resources.

What you will do

• Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
• Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to inquiries and assist stakeholders according to procedures.
• Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
• File and retrieve documents including phone messages.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
• Oversee and order office supplies for the department.
• Other duties and administrative support projects as assigned.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• At least one (1) year of administrative experience in office or clinical setting Required

Skills and Abilities

• Basic knowledge of administrative and office management processes, procedures, principles and best practices
• Familiarity with medical terminology and protocols
• Familiarity with HIPAA regulations
• Basic proficiency with electronic medical record software (EPIC)
• Basic proficiency with word processing software (Microsoft Word)
• Basic proficiency with spreadsheet software (Microsoft Excel)
• Introductory proficiency with presentation software (Microsoft PowerPoint)
• Strong verbal and written communications
• Strong customer service skills
• Strong interpersonal skills
• Solid organizational skills
• Solid time management skills
• Basic conflict resolution skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently within established guidelines
• Ability to collaborate with stakeholders at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$21.05 - $26.35 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.