Care Team Assistant- Main Inpatient

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 29,000 - 36,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) is seeking a dedicated inpatient support team member to assist physicians and nurses on the non-clinical side. You will participate in rounds, engage families in discussions, and help streamline discharge planning within the inpatient service.

The role offers exposure to pediatric care in a collaborative setting and involves working with a multidisciplinary team on hospital-wide quality improvement initiatives.

Qualifications

• Proficient in English; able to use a computer and electronic medical record systems.
• Active enrollment in a Bachelor's program is required; a completed Bachelor's degree is preferred.
• Strong organizational and communication skills; able to work in a fast-paced hospital environment.

Responsibilities

• Participate in patient care rounds as a member of the inpatient medical team.
• Invite families and bedside nurses to rounds to promote engagement and family-centered care.
• Track rounding times and help identify barriers to timeliness.
• Obtain medical records and test results from the ED and referring hospitals.
• Notify primary care providers of patient admissions via phone or EPIC messaging.
• Greet admitted patients and families and provide education on CHOP care models.
• Assist the team in scheduling family/subspecialty meetings and expedite discharges.
• Prepare supplies before procedures and observe procedures.
• Troubleshoot IT issues with team computers (4-HELP).
• Adhere to infection control and sanitation protocols; maintain professional patient interactions.

Skills

English proficiency

Teamwork

Computer savvy

EPIC/electronicmedical records

Education

Bachelor's degree active enrollment

Bachelor's degree preferred

Job description

SHIFT: Day (United States of America) Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

This role serves as an integral member of the inpatient medical team by assisting the providers with various non-clinical duties. The goal of the role is to help the physicians and nursing staff work at the highest scope of their practice, ultimately improving the quality of care provided to the patients hospitalized at the Children's Hospital of Philadelphia.

This position works directly with the interdisciplinary team members as well as the patients/families, allowing for a unique opportunity to gain invaluable clinical exposure in an inpatient pediatric setting. This role is also a key participant in multiple hospital-wide initiatives related to quality improvement and capacity management with opportunities for involvement in projects that could potentially lead to academic presentations and/or publications.

What you will do

• The specific responsibilities vary based on the team/unit, but the general duties include:


• Participating in patient care rounds daily as a member of the inpatient medical team


• Inviting family members and bedside nurses to participate in patient discussion during rounds to promote engagement and family-centered approach


• Keeping track of rounding times to help identify barriers to timeliness and rounding efficiency


• Obtaining medical records/test results from the emergency department and referring hospitals


• Helping notify the patients' primary care providers of their patients' admissions to CHOP via phone or EPIC messaging


• Greeting newly admitted patients and their families upon arrival to the inpatient floor and providing education on the CHOP care model as well as family-centered rounds


• Helping the primary team schedule family/subspecialty meetings


• Working with medical team to expedite patient discharges


• Preparing supplies prior to procedures and observing procedures


• Calling IT Support (4-HELP) for technical issues with team computers


• Duties that are not permitted include:


• Providing clinical guidance or medical care to the hospitalized patients


• Obtaining vital signs


• Administering medications


• Performing procedures


• Writing notes and placing orders in EPIC

Education Qualifications

• Bachelor's Degree Active enrollment in an Bachelor's program Required


• Bachelor's Degree Preferred

Experience Qualifications

• At least one (1) year in the Health Care industry Preferred

Skills and Abilities

• The individual must be proficient in English. Individual attributes targeted during interviews include applicants who are energetic, well-organized, fast‑learners, and forward‑thinking in terms of anticipating patient/team needs. The individual should be comfortable working with computers and an electronic medical record system. (Required proficiency)


• The individual must complete a comprehensive training curriculum (e.g. medical terminology, HIPPA, electronic medical records). Clinical training will be completed under the direct supervision and guidance of the supervisor and CHOP physicians. The individual will need to meet the established markers for proficiency and competency throughout employment. (Required proficiency)


• Other requirements include: (Required proficiency)


• Ability to maintain quality control standards (Required proficiency)


• Ability to read, understand and respond to detailed oral and written instructions (Required proficiency)


• Ability to react and communicate clearly, calmly and effectively (Required proficiency)


• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a hospital setting (Required proficiency)


• Working knowledge of infection control procedures and safety precautions (Required proficiency)


• Ability to establish and maintain effective working relationships with patients and clinic staff (Required proficiency)


• Ability to work effectively in a team (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

Salary Range

$21.05 - $26.35 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.