Cardiology Care Coordinator — Vet Receptionist

Swfvs; Town of Florida (NY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with company contributions

Pet discounts for team members

Wellbeing support and Calm app access

CE stipends and career development

Job summary

Southwest Florida Veterinary Specialists in Bonita Springs, FL, is seeking a Cardiology Care Coordinator to serve as the main liaison between ref erral hospitals, veterinarians, and cardiology clients. This role emphasizes organized scheduling, clear communication, and compassionate patient care.

The candidate will manage the cardiology appointment flow, coordinate records and referrals, and provide guidance to pet owners throughout the cardiology process.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable speaking professionally with veterinary referral hospitals and veterinary teams.
• Ability to manage a busy, frequently changing schedule with attention to detail.
• Compassionate and confident communication with pet owners who may be dealing with stressful or emotional situations.
• Comfortable communicating by phone, email, and in person.

Responsibilities

• Serve as a primary point of contact for referral hospitals and referring veterinarians regarding cardiology appointments, referrals, records, and scheduling.
• Coordinate and manage the cardiology appointment schedule, ensuring efficient use of the cardiologist's time and appropriate appointment flow.
• Communicate with referring hospitals regarding appointment availability, patient information, medical records, and referral requirements.
• Answer incoming calls, emails, and client inquiries related to cardiology services.
• Provide clear, compassionate communication to cardiology clients and pet owners, answering questions about appointments, preparation, expectations, and next steps.
• Help clients understand the cardiology process while directing questions to the cardiologist or medical team as needed.
• Coordinate appointment changes, cancellations, rescheduling, and follow-up visits.
• Ensure medical records, imaging, lab results, and referrals are available prior to appointments.

Job description

Southwest Florida Veterinary Specialists in Bonita Springs, FL, is seeking a Cardiology Care Coordinator to serve as the main liaison between ref erral hospitals, veterinarians, and cardiology clients. This role emphasizes organized scheduling, clear communication, and compassionate patient care.

The candidate will manage the cardiology appointment flow, coordinate records and referrals, and provide guidance to pet owners throughout the cardiology process.