Cardiology Care Coordinator: Referrals & Scheduling

Petvet-Care-Centers; Town of Florida (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Team member discounts

Calm app access

EAP

CE stipends

Career development

Grant Circle

Local hospital culture

Job summary

PetVet Care Centers' Southwest Florida Veterinary Specialists in Bonita Springs, FL, seeks a Cardiology Care Coordinator to be the primary liaison between the cardiology service, referring veterinarians, and pet owners.

The role is ideal for someone highly organized and compassionate, capable of coordinating multiple moving parts in a busy specialty hospital, while keeping the cardiology schedule running smoothly and ensuring excellent client service. Full-time, Tue–Fri day shift.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable speaking professionally with veterinary referral hospitals and veterinary teams.
• Ability to manage a busy, frequently changing schedule with attention to detail.
• Compassionate and confident communication with pet owners in stressful situations.

Responsibilities

• Serve as a primary point of contact for referral hospitals and referring veterinarians regarding cardiology appointments, referrals, records, and scheduling.
• Coordinate and manage the cardiology appointment schedule, ensuring efficient use of the cardiologist's time.
• Communicate with referring hospitals regarding appointment availability, patient information, medical records, and referral requirements.
• Answer incoming calls, emails, and client inquiries related to cardiology services.
• Provide clear, compassionate communication to cardiology clients and pet owners, answering questions about appointments, preparation, expectations, and next steps.
• Help clients understand the cardiology process while directing questions to the cardiologist or medical team as needed.
• Coordinate appointment changes, cancellations, rescheduling, and follow-up visits.
• Ensure necessary medical records, imaging, laboratory results, and referral information are available prior to appointments.
• Maintain accurate and timely documentation within the hospital's practice management system.
• Communicate effectively with cardiology technicians, doctors, client service representatives, and other hospital departments.
• Identify scheduling conflicts and proactively resolve issues to maintain efficient cardiology workflow.
• Provide a welcoming, professional and compassionate experience for clients and referring veterinary teams.

Skills

Customer service

Communication

Organization

Time management

Veterinary teams

Job description

PetVet Care Centers' Southwest Florida Veterinary Specialists in Bonita Springs, FL, seeks a Cardiology Care Coordinator to be the primary liaison between the cardiology service, referring veterinarians, and pet owners.

The role is ideal for someone highly organized and compassionate, capable of coordinating multiple moving parts in a busy specialty hospital, while keeping the cardiology schedule running smoothly and ensuring excellent client service. Full-time, Tue–Fri day shift.