Card Services Application Support Analyst

Jack Henry & Associates, Inc.; Allen (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A financial technology firm is seeking a Card Services Application Support Analyst to manage project phases and ensure successful completion. Responsibilities include balancing transactions, troubleshooting issues, and client training. This role offers remote work options within the United States, excluding California, and requires occasional travel.

Qualifications

• Experience in application support for financial services.
• Strong troubleshooting and customer service skills.
• Ability to balance transactions and test specifications.

Responsibilities

• Ensure successful completion of assigned projects and cases.
• Balance online network transactions and test specifications.
• Troubleshoot card issues and provide client training.

Job description

Overview

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Jack Henry is currently looking for a Card Services Application Support Analyst to join our team. Our Symitar Card Services Application Support Analyst is responsible for ensuring that all phases of their assigned projects/cases (Online ATM processing, Online Debit, Shared Branching or Credit Card) are completed successfully and according to agreed-upon timelines. This can include balancing online network transactions, testing of network specifications edit, certification testing, training client, and troubleshooting card issues.

This position may be worked remotely within the United States, with the exception of California and will travel up to 25%.